Hi @usefulnoise 

If you configured them before you adopt it to the controller, it will be erased.

Hi @usefulnoise 

Thanks for posting in our business forum.

usefulnoise wrote

 Hi @Clive_A,

thanks for getting me back!

 

Gateway was configured after the adoption :(

Don't believe it. OC200 V1 with the official release?

After you configure all of them, they disappear from the site where you created the settings? From what timestamp did you notice this?

What do you have in the audit log?

Run in CLI and see if you have created any of the NAT or ACL entries?

I assume you don't have any readings from the CLI, which means these were never saved.

Hi @usefulnoise 

Thanks for posting in our business forum.

usefulnoise wrote

Hi there,

In one of my site I've a ER7412-M2 v1.20.

My controller is an OC200 v1.0 (1.34.2 Build 20250110 Rel.75707 Stable).

 

I've previously setup:

- Gateway ACLs

- mDNS

- Wireguard client to site

 

All the above works flowless but I just notice that if I go to site settings --> ACL or mDNS or Wireguard lists are empty.

 

I can confirm ACL roules, mDNS services and the Wireguard connection are still working.

Rebooting the controller and/or the router hasen't solved the issue.

 

I have similar settings in another site but with an ER-605 V2, and in the settings, the related lists appear with the correct values.

Edit: After a more thorough control, it seems that same isssue is affecting all my sites.

 

Has anybody expirienced anything similar?

 

Many thanks in advance!

You said that it affects all of your sites, does that mean anything related to the AP or switch is not listed?

I assume it could be a problem with the controller. Something malfunctions in the controller instead of the router as you can see the CLI can still read the config from the router.

That means the configs are still effective and available on them.

Strange enough with the controller.

You can also rule out that this is not a browser cache issue?

Let me see what our dev(router) thinks. In my view, it seems to be a controller issue.

Hi @usefulnoise 

Thanks for posting in our business forum.

usefulnoise wrote

@Clive_A any news?

My best

If you describe this only happening at the sites with ER7412-M2, it might be a problem with the controller.

I asked this with the test team and they think this is not a problem with the router but with the controller.

The config seems to be lost somehow, which you can consider a problem with the controller losing the config.

Hi @usefulnoise 

Thanks for posting in our business forum.

usefulnoise wrote

Hi @Clive_A

Clive_A wrote

Hi @usefulnoise 

Thanks for posting in our business forum.

 

 

If you describe this only happening at the sites with ER7412-M2, it might be a problem with the controller.

I asked this with the test team and they think this is not a problem with the router but with the controller.

The config seems to be lost somehow, which you can consider a problem with the controller losing the config.

 

It's happening in all my sites (in addition to the one with ER7412-M2 I've two of them with ER605 v2.0 Firmware 2.2.6 Build 20240718 Rel.82712 and one with TL-R605 v1.0 Firmware 1.3.1 Build 20231207 Rel.61384).

 

If the problem is in the controller (OC200 1.0 Firmware 1.34.2 Build 20250110 Rel.75707) can you kindly:

1. move this 3d in the appropriate section
2. help me resolve this issue

 

Thanks

The thread is moved.

@Vincent-TP 

The issue is with this OC200, all the config was lost without touching the device or any settings recently. The settings on all sites disappear for no reason. All routers on the controller were affected.

Router dev has reviewed this and thinks the controller somehow malfunctions and is losing all the config.