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Controller Cloud Access goes Off and On Repeatedly

Controller Cloud Access goes Off and On Repeatedly

Controller Cloud Access goes Off and On Repeatedly
Controller Cloud Access goes Off and On Repeatedly
a week ago - last edited a week ago
Tags: #Controller #Logs
Model: OC200  
Hardware Version: V1
Firmware Version: 1.32.6 Build 20241101 Rel.41525

My Omada controller cloud access keeps automatically getting disconnected (at interval of few minutes) and connected continously for some weeks now. 

 

 

I use Starlink for Internet and TP Link ER605 v2.0 as gateway and I have up to ten Omada outdoor APs.

 

There is internet on the APs all time but during the time cloud access go offline, the green light for cloud goes off for few minutes and come on automatically when it connected back. During this time, I wont be able to access the controller remotely and this is a big problem for me.

 

 

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Re:Controller Cloud Access goes Off and On Repeatedly-Solution
a week ago - last edited a week ago

Hi  @alitheog 

 

If your hardware controller  is showing offline on the Omada Cloud platform, you can follow these troubleshooting steps:
    1. Check the LED status on the hardware controller, especially the cloud LED.
    2. Verify that your router is functioning properly. Connect a computer to the hardware controller's second LAN port and ping the external IP (e.g., ping 8.8.8.8) to confirm if the ping result is reachable.
    3. Verify if you can access your controller using its local IP address from the LAN network. If you can, go to Global View > Settings > Cloud Access and re-enable cloud access.
    4. Reboot your hardware controller. Try replacing the cable between the hardware controller and your router or switch with another short, high-quality cable.
    5. (Optional) Reset your hardware controller. It is recommended to back up the current settings so you can manually restore them after the reset. To back up settings, go to Global View > Settings > Maintenance > Backup & Restore.
 

 

From your description, the most possible cause is the ethernet cable of the controller, you may focus on it.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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Re:Controller Cloud Access goes Off and On Repeatedly-Solution
a week ago - last edited a week ago

Hi  @alitheog 

 

If your hardware controller  is showing offline on the Omada Cloud platform, you can follow these troubleshooting steps:
    1. Check the LED status on the hardware controller, especially the cloud LED.
    2. Verify that your router is functioning properly. Connect a computer to the hardware controller's second LAN port and ping the external IP (e.g., ping 8.8.8.8) to confirm if the ping result is reachable.
    3. Verify if you can access your controller using its local IP address from the LAN network. If you can, go to Global View > Settings > Cloud Access and re-enable cloud access.
    4. Reboot your hardware controller. Try replacing the cable between the hardware controller and your router or switch with another short, high-quality cable.
    5. (Optional) Reset your hardware controller. It is recommended to back up the current settings so you can manually restore them after the reset. To back up settings, go to Global View > Settings > Maintenance > Backup & Restore.
 

 

From your description, the most possible cause is the ethernet cable of the controller, you may focus on it.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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