Hi @GuWen 

Thanks for posting in our business forum.

Reboot Schedule in Controller mode. That seems to fit what you want to do.

Hi @GuWen 

Thanks for posting in our business forum.

GuWen wrote

  @Clive_A 

Hi,

About this possibility I have read.

But I don't wand to reboot, because it takes al lot of time, and within this the System ist offline.

It's only necessary to interrupt the connection to the internet for 1 second, and then recoinnect. I know this is a little bit strange, but in Germany some ISP want this. And if you don't do it by yourself, they interrupt the connection whenever they want to do - and sometimes during regular working time.

That's annoying, because then the reconnect always takes a little longer time.

Regards,

GuWen

There is no way to address this yet nor any plan from us.

If you say this is an issue with the router, we need you to provide the Wireshark on the WAN to review the behavior of the PPPoE interaction. If everything falls into the standard PPPoE, then we don't think we have to change on our end.

If your ISP is not a proper PPPoE, I am afraid that you will need to consult with your ISP.

I know this behavior you are talking about. It's common in some countries and regions, but more of a problem with the ISP. But if you need a firmware change, you at least should provide the details for us to review and determine if it is our protocol with theirs failing to work together.

BTW, you can reboot the modem which can force the reconnection as well.

Hi @GuWen 

Thanks for posting in our business forum.

GuWen wrote

  @Clive_A 

Yes, OK. I am in discussion with ISP. But untill now without any response from them :-( If I get a resonse I let you know.

 

Yes, rebooting the Modem is also a way, and it is possible to do it by the buid in scheduler. But, let me say, it's not very gentle.

 

The possibility to use wireshark sounds good. But I've never done. What do I have to do for it?

 

And in this context, there is another question:

In the advanced settings for IPv4 is written in my settings: "Redial interval 30 Seconds". In the Help Center of the controller ist written: "You need to specify the Redial Interval, which decides how often the gateway tries to redial after the connection is down."

What does it mean? If I understand correctly the unit "second" is a time periode or an interval for a retry. The text in the help center means in my eyes the frequency of redials. Or am I wrong? I don't understand.

 

Thanks for helping me.

 

 

I cannot determine if this is a problem with the re-dial without any Wireshark details.

The easiest way is to ask your ISP how their PPPoE works, and with some Wireshark details, they or we can help you with this issue. But from our point, if you need to reboot the modem, it's more like something they have problems with.

How to capture packets using Wireshark on SMB router or switch