Samsung TV not connecting to wifi

Samsung TV not connecting to wifi

26 Reply
Re:Samsung TV not connecting to wifi
2025-03-21 07:12:01

Hi  @eab69 

 

Please search the case ID TKID250339929 from your email inbox. 

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#22
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Re:Samsung TV not connecting to wifi
2025-03-21 07:19:13

  @Vincent-TP 

 

Sorry to bother you again, I have the email and replied, but was undeliverable. How do I provide the requested info?

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#23
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Re:Samsung TV not connecting to wifi
2025-03-21 09:02:47

Hi  @eab69 

 

What's the error message?

If it's because of the running log, you can skip it.

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#24
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Re:Samsung TV not connecting to wifi
2025-03-21 09:10:33

  @Vincent-TP 

 

Got an undeliverable message. Total attachment size less than 3MB.

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#25
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Re:Samsung TV not connecting to wifi
2025-03-21 09:17:20

  @eab69 

 

That's wierd. I emailed you via another email address just now, please try to reply to that email.

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#26
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Re:Samsung TV not connecting to wifi-Solution
2025-03-26 07:42:19 - last edited 2025-03-26 07:42:27

Great help from support! 

 

They helped resolve the issue, somehow the device got blocked.

Going to Insights > Known Clients and select Blocked with the time window with the problem and actually showed the Samsung TV being blocked. 

After removing the block, I was able to connect the TV without problems. 

 

Still weird how it got blocked, as it never able to connect it via the tp-link EAP's only via the old Google AP I connected after experiencing the issue with EAP AP's.

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#27
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