Samsung TV not connecting to wifi

Samsung TV not connecting to wifi

26 Reply
Re:Samsung TV not connecting to wifi
2025-03-15 10:56:21 - last edited 2025-03-17 00:53:48

  @eab69 

 

it has nothing to do with switch since you can log in with other devices. maybe @Vincent-TP  have some tips`?

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#12
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Re:Samsung TV not connecting to wifi
2025-03-16 03:52:40 - last edited 2025-03-17 00:53:48

  @eab69 I've been facing the same problem with my new samsung tv and the same problem happened with my old samsung tv after os update.

 

The following settings helped me to resolve the issue hope it works with you as well.

 

1) remove 802.11 r

2) remove any client rate limit

3) remove any ssid rate limit

 

 

Then try again hope that this fix the issue

 

 

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#13
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Re:Samsung TV not connecting to wifi
2025-03-16 07:39:39 - last edited 2025-03-17 00:53:48

  @AhmadHK thanks for your reply. 
Unfortunately it is already setup without 802.11r and I don't have rate limits setup.

 

What EAP models are you using and are you using the latest firmware?

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#14
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Re:Samsung TV not connecting to wifi
2025-03-16 10:11:25 - last edited 2025-03-17 00:53:48

  @eab69 I have tested it with EAP650 v1.0 and EAP660 HD v1.0 with omada controller ER605 v2.20

 

All of them with the latest firmware version

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#15
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Re:Samsung TV not connecting to wifi
2025-03-18 09:18:02 - last edited 2025-03-18 09:23:37

Hi  @eab69 

 

Thanks for your posting.

After reviewing the whole history, I see you have tried a lot.

Here are some other config you can try:

create an SSID, and

1. enable 802.11 Rate Control802.11 Rate Control for both 2.4G and 5G, no need to adjust any value here, keep it as default, like below:

 

2. disable the options under Multicast/Broadcast ManagementMulticast/Broadcast Management, as below:

 

 

 

If the above can't help, please enable the following log options, and try to connect the TV again. After that, please let us know if there is any related log generated:

 

 

 

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#16
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Re:Samsung TV not connecting to wifi
2025-03-19 07:19:43

@Vincent-TP Thanks for your suggestions, but unfortunately it still didn't work. With the logging it showed something interesting, screenshot below.

It states that there is a Mac block, mac filter or lock to AP. Which i have not enabled. Tried to make a Allow list with ALL mac addresses included. Still no luck.

 

Anything you can suggest regarding this?

 

Many Thanks!

 

 

 

 

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#17
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Re:Samsung TV not connecting to wifi
2025-03-19 09:50:24

Hi  @eab69 

 

Will you be redirect to the corresponding confg page when you click the blue words Mac block, mac filter or lock to AP?

If yes, you may delete those config to have a try.

 

In the meantime, we have created a ticket ID for you for further support, please have a look. The ID is is TKID250339929.

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#18
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Re:Samsung TV not connecting to wifi
2025-03-19 11:11:50

  @Vincent-TP 

 

I can click on it, but I don't have any filter/block setup. A lock to AP only works when you gave a successful wireless connection.

 

I tried to setup a Deny and an Allow filter, just to check if that some clears any history, but no luck with that.

Should any of those Mac filters or block be applicable if the TV is successfully connected via my old Google Wifi AP?

 

Thanks again for your help, with this and opening a ticket for it. Really appreciated.

 

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#19
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Re:Samsung TV not connecting to wifi
2025-03-20 02:57:43

Hi  @eab69 

 

Thanks for the info.

 

For further investigation, please reply us with more info via the ticket.

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#20
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Re:Samsung TV not connecting to wifi
2025-03-21 06:50:25

  @Vincent-TP 

Maybe stupid question, but how do I provide feedback to the ticket?

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#21
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