eap 225 showing as disconnected on OC 200 and losing connection constantly

eap 225 showing as disconnected on OC 200 and losing connection constantly

eap 225 showing as disconnected on OC 200 and losing connection constantly
eap 225 showing as disconnected on OC 200 and losing connection constantly
Yesterday - last edited 15 hours ago
Model: EAP225  
Hardware Version: V4
Firmware Version: 5.1.6

Had this issue a few times now on a few different sites 

Eap 225 version 4 firmware 5.1.6,  switch SG2428P v5.30 , ER605 Router , OC 200 

  june last year we have had a site that had 12 ap's and had an issue where access points would show as disconnected on the OC 200 they still had a green light on the ap but they would not give out an SSID or give out wifi , if i performed a poe recovery via the switch the device would reboot and reconnect to the OC200 and work again but a few days later the same thing would happen again to differnt access points , i would have to repeat the same process on the affected devices . WE SOLVED THIS ISSUE WITH CHANGING THE 0C 200 AND THE ER605 ROUTER AND THE ISSUE DID NOT RETURN TO THIS SITE .

 

NOW NEARLY A YEAR LATER WE HAVE ANOTHER SITE WITH THE SAME ISSUE ......

 

SAME SET UP  5 x  EAP 225  VERSION 4 /OC 200 / ER605 ROUTER ( VERSION OF ROUTER IRRELEVANT AS THIS HAS BEEN GOING ON FOR A YEAR NOW )

 

We have changed the existing Ubiquiti switch to a t p link switch SG2210P v5.20 so its all T P Link equipment im wondering if the issue is a poe issue but i  only have 5 x   eap 225s and an OC200 on the switch which has 8 ports poe and  2 sfp ports 

 

Why are these devices disconnecting ?

 

All devices will be connected all ok then one will disconnect again every few days after i have used poe recovery.

To be fair we have mutliple sites with no issues with as many or many more aps than this one but it is only this site we have the issue with at the miunte 

 

Any feedback or tips would be greatly appreciated

 

We go today and are changing the router as a last resort i will post after to see if this solves the issue 

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#1
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1 Accepted Solution
Re:eap 225 showing as disconnected on OC 200 and losing connection constantly -Solution
15 hours ago - last edited 15 hours ago

  @joeterror 

 

We didn't give up EAP225 V3, we are still preparing its new firmware to improve its stability.

 

Are the problematic EAP v3 or v4?

 

You may refer to the following post:

EAP225 keeps disconnecting

Recommended Solution
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#3
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5 Reply
Re:eap 225 showing as disconnected on OC 200 and losing connection constantly
22 hours ago

This isssue was suposed to be fixed.

Its memory overflow. I am still refreshing my browser but TP LINK gave up on HW 3.0

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#2
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Re:eap 225 showing as disconnected on OC 200 and losing connection constantly -Solution
15 hours ago - last edited 15 hours ago

  @joeterror 

 

We didn't give up EAP225 V3, we are still preparing its new firmware to improve its stability.

 

Are the problematic EAP v3 or v4?

 

You may refer to the following post:

EAP225 keeps disconnecting

Recommended Solution
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#3
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Re:eap 225 showing as disconnected on OC 200 and losing connection constantly
11 hours ago

  @Vincent-TP 

Thanks Vincent. Hope it arrives soon :)

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#4
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Re:eap 225 showing as disconnected on OC 200 and losing connection constantly
7 hours ago

  @europe 

HI ,  this is version 4 eap 225 access points ,i am referring to. We have changed the router now after previously changing the oc200 and we have also put one of the ap's  onto a poe injector directly bypassing the

SG2210P v5.20

5.20.5

 switch , even though it shows as enough wattage available on switch and only had 5 aps and an oc i thought it better to rule out the wattage overload as a reason why this particular  ap becomes disconnected , although it affects all aps at different times but this one more regularly,  we can then rule that out but as i have said when we have had this issue in the past a new oc and a new router sorted the issue if this works again then it has to be a corrupt  router or oc 200

  

 

 

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#5
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Re:eap 225 showing as disconnected on OC 200 and losing connection constantly
6 hours ago

  @Vincent-TP 

recommended solution is wrong  that post never actually provided a solution

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#6
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