internet connection drops occasionally

internet connection drops occasionally

internet connection drops occasionally
internet connection drops occasionally
2025-03-10 18:06:13 - last edited 2025-03-11 06:50:44
Model: EAP620 HD  
Hardware Version: V2
Firmware Version: 1.0.2 Build 20211025 Rel. 45439(5553)

When streaming video, my internet service hangs occasionally for about 5 to 10 seconds. During this time, I cannot ping any external hosts through the wireless connection. I can ping the EAP620 HD through the wireless connection.

 

I thought it was my ISP, but I can't reproduce this using a wired connection while the ap is stalled.

 

Are there any settings I can change that may help?

 

I've never upgraded the firmware, so maybe I should start there.

 

EDIT: I'm using the 5GHz band and the ap is about 20 feet away in  the same room.

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#1
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Re:internet connection drops occasionally-Solution
2025-03-10 19:51:42 - last edited 2025-03-11 06:50:44

  @ColeT 

 

It sounds like a plan to update the firmware first :-) there have been many fixes.

 

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Re:internet connection drops occasionally-Solution
2025-03-10 19:51:42 - last edited 2025-03-11 06:50:44

  @ColeT 

 

It sounds like a plan to update the firmware first :-) there have been many fixes.

 

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Re:internet connection drops occasionally
2025-03-10 20:14:40

  @MR.S Thank you. I'll give that a try!

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