EAP670 2.4Ghz Devices Drop Connection After Time
EAP670 2.4Ghz Devices Drop Connection After Time

I have 4 EAP670 located on each level of my house. They are broadcasting an IoT network that is using 2.4g and 5g. I've noticed over a period of time (usually a day or so), some of my 2.5g IoT devices appear to be offline. For example, in the Kasa and Wyze apps they show as offline. In my OC300 dashboard they show as online.
If I reboot the devices they refuse to connect to the network (even if I completely reset them). If I reboot the EAP they are connected to, however, they reconnect and come back online. I have the following ON:
- Fast Roaming
- Non-Stick Roaming
- AI Roaming
Based on another thread/comment from @Clive_A, I assume this is a WiFi issue since it is resolved with a reboot of my EAP670s. I'm turning off Non-Stick Roaming to see if that solves the issue. Any other ideas?
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My EAPs have been up for almost 2 days now without dropping connections on my IoT devices. They have never gone this long.
This probelm had nothing to do with Multicast-To-Unicast Conversion (I turned this back on). It had to do with WPA3 and PMF = Capable. I had DISABLED PMF on my IoT SSID but kept it ENABLED on my Primary SSID. Disabling on BOTH SSIDs solved this issue.
To test, I ENABLED on my Primary SSID and left it disabled on my IoT SSID. Doing so led to the IoT devices dropping connections in about an hour.
I would like to be able to use WPA3 on my Primary SSID. Is there a firmware fix in the works to solve this? If not, would you please open a ticket?
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Thanks for your feedback.
I believe the IOT devices don't support PMF.
You may have a look on the explanation of Disable option of PMF:
To avoid the IoT devices connecting to the primary SSID, you may try the Lock to AP/Lock to Wireless Device feature (chose a wireless client > Config).
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Let me be clear:
I have two SSIDs. These are separate VLans.
- Primary (192.168.1.1/24)
- IoT (192.168.2.1/24)
If I set PMF = Capable on my Primary SSID and PMF = Disable on my IoT SSID, my IoT devices connected to my IoT SSID fail to connect after an hour or so.
My IoT devices are not trying to connect to my Primary SSID because they don't have that password and are blocked from accessing the Primary network through an ACL rule. They have Fixed IP addresses on the IoT network.
EXPECTED BEHAVIOR:
The following settings should work:
- Primary Network: PMF = Capable
- IoT Network: PMF = Disable
Instead, these settings cause my IoT devices on my IoT network to fail to connect after a couple hours.
Here is a person having the same problem:
https://community.tp-link.com/en/business/forum/topic/746938
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Thanks for the reply. It's clear now.
We recommend submitting a support ticket via email for efficient assistance.
Please include the following information in the email:
1. this Forum ID 759876;
2. your community nickname;
3. The type of controller you are using;
4. The config file of the controller (Global View>Maintenance>Backup >export, NOT export for support);
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