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EAP670 2.4Ghz Devices Drop Connection After Time

EAP670 2.4Ghz Devices Drop Connection After Time

EAP670 2.4Ghz Devices Drop Connection After Time
EAP670 2.4Ghz Devices Drop Connection After Time
Sunday - last edited 16 hours ago
Tags: #Network Connectivity
Model: EAP670  
Hardware Version: V2
Firmware Version: 1.1.0 Build 20240829 Rel. 54375

I have 4 EAP670 located on each level of my house. They are broadcasting an IoT network that is using 2.4g and 5g. I've noticed over a period of time (usually a day or so), some of my 2.5g IoT devices appear to be offline. For example, in the Kasa and Wyze apps they show as offline. In my OC300 dashboard they show as online.

 

If I reboot the devices they refuse to connect to the network (even if I completely reset them). If I reboot the EAP they are connected to, however, they reconnect and come back online. I have the following ON:

- Fast Roaming

- Non-Stick Roaming

- AI Roaming

 

Based on another thread/comment from @Clive_A, I assume this is a WiFi issue since it is resolved with a reboot of my EAP670s. I'm turning off Non-Stick Roaming to see if that solves the issue. Any other ideas?

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#1
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1 Accepted Solution
Re:EAP670 2.4Ghz Devices Drop Connection After Time-Solution
Monday - last edited 16 hours ago

Hi  @CoffeeAndTech 

 

Please disable the following option to have a try:

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
Recommended Solution
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#3
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5 Reply
Re:EAP670 2.4Ghz Devices Drop Connection After Time-Solution
Monday - last edited 16 hours ago

Hi  @CoffeeAndTech 

 

Please disable the following option to have a try:

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
Recommended Solution
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  0  
#3
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Re:EAP670 2.4Ghz Devices Drop Connection After Time
Monday

  @Vincent-TP Done! I'll report back if that solves the issue. Thank you.

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#4
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Re:EAP670 2.4Ghz Devices Drop Connection After Time
Yesterday

Hi  @CoffeeAndTech 

 

Take your time~

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#5
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Re:EAP670 2.4Ghz Devices Drop Connection After Time
Yesterday

  @Vincent-TP 

 

So far, disabling multicast-to-unicast seems to have solved the issue. Thank you!

 

I left the following on:

- Fast Roaming

- Non-Stick Roaming

- AI Roaming

 

Is this a known bug to be fixed in a future firmware or is it older IoT devices?

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#6
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Re:EAP670 2.4Ghz Devices Drop Connection After Time
16 hours ago

Hi  @CoffeeAndTech 

 

Recently we found that some older IoT devices are not compatible well with this feature, we will further optimize this feature.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#7
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Information

Helpful: 0

Views: 95

Replies: 5

Tags

Network Connectivity
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