ER605 Router CPU Spikes to 100% and Causes Internet Disruption + Heartbeat Misses

ER605 Router CPU Spikes to 100% and Causes Internet Disruption + Heartbeat Misses

15 Reply
Re:ER605 Router CPU Spikes to 100% and Causes Internet Disruption + Heartbeat Misses
2 weeks ago - last edited 2 weeks ago

  @Clive_A 


Im experiencing the same issue. 

 

Omada Cloud 


WAN FNT -> patch terminal 1

Patch Terminal 1 -> Gateway WAN port 1

- Gateway/Router: ER605v2 rel.82712

Gateway LAN port 2 -> Switch port 1

- Switch: SG1005P

Switch port 2 -> patch terminal 3

Patch terminal 3 -> EAP235-Wall WAN (1st Floor)

EAP235-Wall Port 2 -> 1 wired device

Switch port 3 -> patch terminal 4

Patch terminal -> EAP236-Wall WAN (2nd Floor)

EAP235-Wall Port 2 -> SG105 (4 wired devices)

~ 35 wireless devices

1 SSID

1 VLAN

 

First time in TPLink support forums; please let me know anything add'l needed, or proper decorum here. 
 

thanks!

 

  0  
  0  
#12
Options
Re:ER605 Router CPU Spikes to 100% and Causes Internet Disruption + Heartbeat Misses
2 weeks ago

Hi @TreyW 

Thanks for posting in our business forum.

TreyW wrote

  @Clive_A 


Im experiencing the same issue. 

 

Omada Cloud 


WAN FNT -> patch terminal 1

Patch Terminal 1 -> Gateway WAN port 1

- Gateway/Router: ER605v2 rel.82712

Gateway LAN port 2 -> Switch port 1

- Switch: SG1005P

Switch port 2 -> patch terminal 3

Patch terminal 3 -> EAP235-Wall WAN (1st Floor)

EAP235-Wall Port 2 -> 1 wired device

Switch port 3 -> patch terminal 4

Patch terminal -> EAP236-Wall WAN (2nd Floor)

EAP235-Wall Port 2 -> SG105 (4 wired devices)

~ 35 wireless devices

1 SSID

1 VLAN

 

First time in TPLink support forums; please let me know anything add'l needed, or proper decorum here. 
 

thanks!

 

What's your firmware version?

 

We have not located the reason for this. And it is basically impossible to locate, as you reboot the router, the log would be flushed as well.

You can try to reset the router and re-adopt it again.

 

Omada Cloud is not a proper way to say if it is a Cloud-based Controller(CBC). Or you mean the cloud access of a local controller.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
  0  
  0  
#13
Options
Re:ER605 Router CPU Spikes to 100% and Causes Internet Disruption + Heartbeat Misses
2 weeks ago - last edited 2 weeks ago

  @Clive_A 

 

2.2.6 Build 20240718 Rel.82712

 

Omada Cloud Essentials

 

I was able to grab logs while the processor was being maxx'd out; happy to provide, just need to know where/how.

 

Appearances are this is related to a SNMP bug bc I'm seeing "bsalg: parser failed" repeat hundreds of times, and no SNMP walking in my environment.

  0  
  0  
#14
Options
Re:ER605 Router CPU Spikes to 100% and Causes Internet Disruption + Heartbeat Misses
2 weeks ago

Hi @TreyW 

Thanks for posting in our business forum.

TreyW wrote

  @Clive_A 

 

2.2.6 Build 20240718 Rel.82712

 

Omada Cloud Essentials

 

I was able to grab logs while the processor was being maxx'd out; happy to provide, just need to know where/how.

 

Appearances are this is related to a SNMP bug bc I'm seeing "bsalg: parser failed" repeat hundreds of times, and no SNMP walking in my environment.

You can paste the log here but remove the stuff like MAC address or your public IP address.

 

SNMP? Do you even enable it on your device? Config status?

SNMP should not work unless you configure and set it.

CPU is maxed out, but it does not specify the reasons. It only matches the symptom you see now, which is 100% CPU usage and dead.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
  0  
  0  
#15
Options
Re:ER605 Router CPU Spikes to 100% and Causes Internet Disruption + Heartbeat Misses
2 weeks ago - last edited 2 weeks ago

  @Clive_A 

 

I've PM'd you the password to the diag dump attached to this post from the gateway.  At the exact moment the dump occurred, the CPU was not pegged (per the TOP output in the diag), but in the UI, I'd been seeing a pegged CPU for the past few moments when I generated the diag.

 

No, I do not have SNMP enabled.

 

Just found that your PM are locked down.  Feel free to PM me and I'll provide, or I can spend some time later redacting all of the logs.

File:
ER605_Logs.zipDownload
  0  
  0  
#16
Options