Omada Cloud Based Authentication Portal not working "WEBPAGE NOT AVAILABLE"
Hi There,
Over the past few days—possibly a week now—I’ve noticed that my clients' phones are unable to log in to the Omada Cloud Portal. When they are redirected to the portal, they receive a "webpage not available" error.
I have tried several troubleshooting steps, including re-adopting my devices, remaking the sites, and performing a factory reset, but nothing has worked. Our internet connection is stable, and we have confirmed that the devices are receiving internet access. Interestingly, when we switch to a simple password-based login, everything works fine, but as soon as we switch back to the cloud portal, the portal is unreachable.
I dont know if this may be a bug on Omada's side. This issue has significantly impacted our business, and I would appreciate any assistance in resolving it. If this is a known issue, I hope Omada can provide a fix as soon as possible.
Thank you for your support.
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Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID250314170, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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Hello @Vincent-TP
I sincerely appreciate the amazing assistance you provided in resolving my issue. The email I received from your support team contained the necessary steps, and after updating the firmware with the file sent to me, the problem was successfully resolved. My system is now running smoothly again.
Thank you for your help! I hope that if others face the same issue, they can also benefit from the excellent support your team provides. Keep up the great work!
Best regards, and have a great day.
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Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID250314170, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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Im having the same problem, same model and verision... please raise a ticket as well for me...
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Hello @Vincent-TP
I sincerely appreciate the amazing assistance you provided in resolving my issue. The email I received from your support team contained the necessary steps, and after updating the firmware with the file sent to me, the problem was successfully resolved. My system is now running smoothly again.
Thank you for your help! I hope that if others face the same issue, they can also benefit from the excellent support your team provides. Keep up the great work!
Best regards, and have a great day.
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@Eksuma what's the solution?
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