WAN Online Detection Offline
I've been experiencing ER605 WAN Online Detection Offline almost every single day but yesterday was by far the worse. I couldnt even access to internet at all. If anyone ever encounter such issue and ever solved it, please guide me through. or i should just abandoned TP Link Omada product and go for Ubiquiti instead.
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Below is what i've been using.
Controller - OC200
Router - ER605 v2
Switch - SG2218P v1.1
AP - EAP650 Outdoor v1
AP - EAP653 v1 x2
AP - EAP670 v2
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Hi @Melvinp
Thanks for posting in our business forum.
Do you examine your direct connection from the ISP?
I don't think replacing a router would yield a difference. The loss of your packet is factual as far as I think.
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Hi @Clive_A, i've tried to unplug my cable from ONT and do a ping test directly to ONT, everything works fine. but once i re-plug the cable back to the switch, it will started timed-out. i've contact my ISP provider and everything works fine at their end.
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Hi @Melvinp
Thanks for posting in our business forum.
Melvinp wrote
Hi @Clive_A, i've tried to unplug my cable from ONT and do a ping test directly to ONT, everything works fine. but once i re-plug the cable back to the switch, it will started timed-out. i've contact my ISP provider and everything works fine at their end.
Ping result when you connect directly to the ISP modem-router. Use ping -t and the result screenshot.
WAN information while the Omada router is connected to the modem-router.
PC directly connected to the router LAN port. Run the ping directly from the computer. Result.
What's your LAN subnet? LAN config.
This is the second time you reported such an issue. What happened last time? How did you resolve it last time or was it never resolved?
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Direct Ping result to ONT-router from PC
LAN Config:-
Gateway IP : 192.168.0.1
Network Broadcast IP : 192.168.0.255
Network IP Count : 254
Network IP Range : 192.168.0.1 - 192.168.0.254
Network Subnet Mask : 255.255.255.0
Nothing solve on the first time when i posted it, i just leave it be but right now, its getting more worst.
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Hi @Melvinp
Thanks for posting in our business forum.
Melvinp wrote
Direct Ping result to ONT-router from PC
LAN Config:-
Gateway IP : 192.168.0.1
Network Broadcast IP : 192.168.0.255
Network IP Count : 254
Network IP Range : 192.168.0.1 - 192.168.0.254
Network Subnet Mask : 255.255.255.0
Nothing solve on the first time when i posted it, i just leave it be but right now, its getting more worst.
But some information I require is still missing.
This looks really bad as far as I can see. Your line is not stable. It is through, but not stable enough. I cannot judge based on the given information.
Preliminary conclusion is WAN is not stable.
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Hi @Melvinp
Thanks for posting in our business forum.
Melvinp wrote
WAN information while the Omada router is connected to the modem-router.
I asked this earlier. You can mosaic the partial IP if it is a public one.
If it is a private IP address, you should examine if there is a conflict.
Based on the ping from the PC connected to the Omada router, it appears to be a cable(Modem--Router) or an ISP issue. It fluctuates really bad. From 30 to 200ms.
So far I can basically rule out the config or software issue.
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