VIGI NVR1004H-4P + PTZ-N4MP-P cannot set up intelligent events

VIGI NVR1004H-4P + PTZ-N4MP-P cannot set up intelligent events

VIGI NVR1004H-4P + PTZ-N4MP-P cannot set up intelligent events
VIGI NVR1004H-4P + PTZ-N4MP-P cannot set up intelligent events
22 hours ago - last edited 7 hours ago
Model: VIGI NVR1004H-4P  
Hardware Version:
Firmware Version: 1.1.4 Build 241024 Rel.75379n

Hello,

 

I have VIGI NVR1004H-4P +  cameras HiLook PTZ-N4MP-P and I cannot set up intelligent events, only basic events and motion detection is possible. When I try to set up intelligent event I have error that there is no available channel while I have connected camera and it is registering video all the time.

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#1
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1 Accepted Solution
Re:VIGI NVR1004H-4P + PTZ-N4MP-P cannot set up intelligent events-Solution
7 hours ago - last edited 7 hours ago

Hi @bartlomiejgalec

Thanks for posting in our business forum.

We are not able to guarantee the compatibility of third-party cameras in the advanced events.

We recommend you use the VIGI camera to ensure the advanced events. As far as we know, there is no issue with the VIGI IPC and NVR.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:VIGI NVR1004H-4P + PTZ-N4MP-P cannot set up intelligent events-Solution
7 hours ago - last edited 7 hours ago

Hi @bartlomiejgalec

Thanks for posting in our business forum.

We are not able to guarantee the compatibility of third-party cameras in the advanced events.

We recommend you use the VIGI camera to ensure the advanced events. As far as we know, there is no issue with the VIGI IPC and NVR.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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