Omada Cloud Voucher Authentication not working as of 2025/02/03 SGT
Hello Omada,
Cloud Voucher Authentication suddenly not working today (2025/02/03), clients facing issue when trying to input voucher the voucher screen did not load, instead it shows ERR_TIMED_OUT. My cloud voucher authentication is working fine (although recently cloud voucher authentication become unreliable these past weeks) since the first time I use it until today, causing my clients frustrated why they cannot enter the voucher. Is there anything that I can do, my clients been hanging for couple of hours. Jeez.
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@Vincent-TP thanks, was helped via ticket and uploaded firmware that was availed o me - the beta versions
they solved the problem
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@shiroviper I've been experiencing the same issue as well over the last week or so. I have about 15 sites each with EAP225's and EAP610's and after upgrading the EAP225's to firmware v 5.1.10 it seemed to have resolved the issue as of yesterday. Haven't had any complaints today so far.
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@Skelta can you share the firmware, I'm having the same issue.
Skelta wrote
@Vincent-TP thanks, was helped via ticket and uploaded firmware that was availed o me - the beta versions
they solved the problem
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Hello @Vincent-TP, may I know what firmware provided in the this ticket TKID250307039. Until know the issue did not fix, I think all of us with EAP 225 have issue like this.
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Hi please let me know the complete model number, hardware version of your EAP225. Is it EAP225-outdoor? what;s the hardware version?
shiroviper wrote
Hello @Vincent-TP, may I know what firmware provided in the this ticket TKID250307039. Until know the issue did not fix, I think all of us with EAP 225 have issue like this.
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This is the firmware that was sent to me - it worked
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@Vincent-TP can you help me with the login link for the cloud controller - i want operators to be able to login and create vouchers
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https://static.tp-link.com/upload/beta/2025/202502/20250206/EAP225-OUTDOORv3_5.1.91_[20250205-rel56819]_up_signed.bin.zip
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hi @Skelta
You may try to input the controller URL+#hotspot.
Or you can go to the operator login page from the controller, and copy the URL.
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