Hi Team,

I am using omada controller v5.9.31 on window 10 machine. I forgot its username and password so I tried to recover using Forgot password option but it doesn't accepted any email. So after some research I found out that we can change it by accessing mongoDB directly. So I accessed its mongoDB using Robo 3T tool and entered into Database of omada->collections->tenant & user

I got to know that omada saves in bcrypt hashing and its username is "name" field and password is "email" field. So initially I updated email field of administrator name field which was already existing. but still it didn't worked, so changed name too this time from "administrator" to "admin" but it didn't. lastly I deleted the existing keys of "tenant" and "user" table. And installed new omada controller on dummy system, set its password and username and copied its JSON from tenant and user and pasted it into my omada controller mongodb->omada->collection->user and tenant.

But now whenver I start omada controller it gets stuck on splash loading screen on "mongodb server started..." and doesn't start my controller fully.

So can anyone help me to recover my omada controller default keys and its username and password without reinstalling or deleting because I have added more than 50+ APs into it.