Hi @Clive_A,

I'm unable to make Device Info export from affected ER605 Router - got following error:

the ER605 on second site has no problems exporting the Device Info.... 

Hi @Clive_A,

I've just realised, that on secondary site all Port Forwarding entries are gone, some of them still working on router and some not........

after defining the entries again, all is working fine again....

looks that there is some deeper problem with the controller.

Current controller version is: 5.15.20.13, running on VMware VM on Windows Server 2022 as the only application

Hi @ZoloNN 

Thanks for posting in our business forum.

ZoloNN wrote

Hi @Clive_A,

 

I've just realised, that on secondary site all Port Forwarding entries are gone, some of them still working on router and some not........

after defining the entries again, all is working fine again....

 

looks that there is some deeper problem with the controller.

 

Current controller version is: 5.15.20.13, running on VMware VM on Windows Server 2022 as the only application

I am not sure if it is a problem with your environment.

So far, no issue reported. I am curious about your upgrade process from the previous controller. So on the previous one, it works all perfectly, but after you upgraded the controller, it became this?

I think we still need a remote. Reply to my email about the schedule so we can look into this?

Hi @ZoloNN 

Thanks for posting in our business forum.

Dev presumed that this is a problem with your controller performance. It's too weak, which it loses certain config.

Don't have any better ideas. This might need to be restored or from scratch.

Try a controller with the better performance. Restore the backup?

Hi @Zazi,

at the time, when the VPN entries disappeared no automatic backup was scheduled.

As I've not checked the VPN entries for some time, I can't say at which version upgrade they disappeared. I use windows version of controller, where lot of upgrades were released in last months.

But if you experience the same stuff while upgrading the hardware one, it sounds definitely like platform independent software problem. @Clive_A can you please check this with developers? Thanks in advance.

Hi @ZoloNN

ZoloNN wrote

Hi @Zazi,

 

at the time, when the VPN entries disappeared no automatic backup was scheduled.

 

As I've not checked the VPN entries for some time, I can't say at which version upgrade they disappeared. I use windows version of controller, where lot of upgrades were released in last months.

But if you experience the same stuff while upgrading the hardware one, it sounds definitely like platform independent software problem. @Clive_A can you please check this with developers? Thanks in advance.

 

Read what I wrote earlier. Same reply from the dev as I asked.

I asked you to remote desktop with us in the ticket email, which we could look into this.

We don't have the reproduction or environment for this. It does not make progress if we don't have the environment.

For anyone who reads this, to any issues, if we don't have a reproduction with your config, we require your environment for debug. Or expect no progress on your case.

Hi  @Clive_A,

Re remote desktop: I was several times asked for my time zone and I've always replied with GMT+1 (starting April 1st: GMT+2)

And sorry, but I've never ever got any real invitation to live RDP session.

Hi @ZoloNN 

Thanks for posting in our business forum.

ZoloNN wrote

Hi  @Clive_A,

 

Re remote desktop: I was several times asked for my time zone and I've always replied with GMT+1 (starting April 1st: GMT+2)

And sorry, but I've never ever got any real invitation to live RDP session.

 

I wrote that we are available during the workdays. What about your time? I know your time zone. I mean the specific time that works for you.

Then I need to find a time that's okay for both of us.

Hi  @Clive_A,

I'm usually in my office from 9:00 till 18:00, but if needed I can be available from 8:00.

And what about your time zone?