EAP783 dropping 2.4 GHz clients after a couple of weeks

EAP783 dropping 2.4 GHz clients after a couple of weeks

EAP783 dropping 2.4 GHz clients after a couple of weeks
EAP783 dropping 2.4 GHz clients after a couple of weeks
Sunday
Model: EAP783  
Hardware Version: V1
Firmware Version: 1.0.14

I have multiple SSIDs set up on my EAP783 on firmware 1.0.14 using controller version 5.15.8.2.

3 SSIDs are 2.4 GHz only, 1 is 5GHz only, and the other 2 are 2.4/5/6 MLO.

 

After getting things set up the first time, everything was working just fine for a few weeks. Then I got an alert from one of my devices that it had gone offline. I scanned networks with my phone and saw all the 2.4 GHz SSIDs broadcasting, but when I checked the client list in the Omada app I saw that all of the 2.4 GHz clients were gone, with only 5/6 GHz clients remaining. I rebooted the EAP783 and things went back to normal, but I came across this ticket from last year showing nearly the same behavior.

Support basically brushed it off and said it was due to poor signal, but since several of the clients in my situation are in the same room with 20ft line of sight to the AP (RSSI around -40 dB), I know that is not the case here. Also, PMF is disabled on one of the 2.4 GHz SSIDs, and only set as capable on the other two, so I don't think PMF is playing a role here.

 

Has anyone else seen this, or has this been investigated further since that ticket?

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#1
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4 Reply
Re:EAP783 dropping 2.4 GHz clients after a couple of weeks
Monday - last edited Monday

Have you tried the new beta firmware from the link below? I was also struggling with a similar issue, but updating the firmware solved the problem.

 

https://community.tp-link.com/en/business/forum/topic/736358

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#2
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Re:EAP783 dropping 2.4 GHz clients after a couple of weeks
Tuesday

  @underpickled 

 

Does the beta version help?

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#3
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Re:EAP783 dropping 2.4 GHz clients after a couple of weeks
Wednesday

  @Vincent-TP I haven't tried it yet, but I will give it a try soon! Thanks for pointing me to it.

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#4
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Re:EAP783 dropping 2.4 GHz clients after a couple of weeks
Wednesday

  @underpickled 

 

You’re very welcome! 😊

 

If you encounter any issues or have questions while testing it out, don’t hesitate to reach out—we’re here to help every step of the way.

Good luck, and we’re excited to hear how it goes! 🚀

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#5
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