Modem to Er707-m2

Modem to Er707-m2

Modem to Er707-m2
Modem to Er707-m2
Monday - last edited Yesterday
Model: ER707-M2  
Hardware Version: V2
Firmware Version: 1.2.3

Howdy,

 

I am having a pretty difficult time getting internet through my 707.  As some background, I currently have a google mesh system and a Arris cm8200 modem.  This setup works fine and i connect direct from the modem to the first google mesh router with no issue.  

 

I have a 707 that connects to a poe switch, and the switch connects to an ec200 and a eap650 outdoor.  When I connect the modem to port one of the 707 there is no internet through the app or even if I connect to the switch or 707.  The ec200 also doesn't flash the cloud like, I assume this is to tell the user that it can be set up.  

 

Important notes.  I have a static ip through my ISP, I have used the google mesh for 2 years with no problems.  I have tried to clone the mac address of the first google mesh router.  I have set the static ip address from my ISP and it suggests the link is up.  I changes the ip of the 707 to 192.168.86.1. Plan is not enabled and my ISP is optus Australia.

 

At this stage I'm at a loss to understand what is wrong.  If you could assist I would be truly grateful. 

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Re:Modem to Er707-m2
Yesterday

Hi @Cheyno 

Thanks for posting in our business forum.

Don't have too many suggestions on this. As you have done some constructive troubleshooting.

It is a static IP, so public right?

Does your ISP require the VLAN? Have you tried to configure VLAN on WAN if they offer one?

Clone the MAC and it still does not work, that's really weird. It should not be like that.

 

Have you checked with your ISP if they need to anything when you change to a new router? Do they have any limitations or changes needs to be done?

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