RTSP Camera Not Showing in VIGI VMS Cloud, Works in VIGI Security Manager
Hello TP-Link Team,
I am currently using a NVR1008H with 5 cameras connected. Out of these:
- 4 cameras are ONVIF-compatible, and
- 1 camera operates in RTSP mode.
When I connect my NVR to VIGI VMS Cloud, it only shows the 4 ONVIF cameras. The RTSP camera does not appear on the list. However, when I use the VIGI Security Manager software, all 5 cameras, including the RTSP one, are displayed and work fine.
Details:
- The RTSP camera is correctly configured and streams properly when accessed directly via RTSP or through the NVR interface.
- The NVR is updated to the latest firmware.
- The VIGI VMS Cloud account is active and syncs properly with the NVR, except for the RTSP camera.
Questions:
- Does VIGI VMS Cloud fully support RTSP cameras?
- Is there any specific configuration required for RTSP cameras to appear in the VIGI VMS Cloud interface?
- Could this be a limitation or compatibility issue between RTSP protocol and VIGI VMS Cloud?
I would appreciate any insights or suggestions to resolve this issue.
Thanks in advance for your help! š
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Hi all,
After consulting with the test and dev, it is confirmed that this is a bug on the system.
We will improve this in the future firmware updates. Please pay attention to the firmware and release notes.Both VMS cloud and the NVR require a joint update to fix this issue if you need to view it on the VMS cloud. The fix time might take longer than usual. Please be noted.
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@Babun-Sikder My first thought about your problem is that perhaps your firewall is blocking RTSP. If I understand your problem correctly, you are saying that when viewing live camera streams locally you see all 5 cameras. That is, when you are viewing the NVR from your local LAN all works fine. Only when you are away from your LAN and try to view remotely via the VIGI VMS Cloud that you cannot see the RTSP camera feed. Depending on you LAN / Router configuration, you may need to enable port forwarding for RTSP or you may need to check if your router has upnp enabled so the port forwarding is configured automatically. BTW many people are not in favour of upnp due to security concerns so I leave that to you to evaluate in your circumstance.
I hope these comments are of some use and may lead you to another line of thought to fault resolution.
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Thank you for your suggestion! The issue Iām facing is that VIGI VMS Cloud is unable to detect only the RTSP cameras. Locally, everything works fine via the NVR and VIGI Security Manager (both locally and via the cloud). However, in VIGI VMS Cloud, the RTSP cameras are not being detected, while the rest of the setup works as expected.
I have five cameras connected, and only the RTSP cameras are not showing up in VIGI VMS Cloud. Do you have any suggestions on how to resolve this issue?
Thanks again for your help!
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Hi all,
After consulting with the test and dev, it is confirmed that this is a bug on the system.
We will improve this in the future firmware updates. Please pay attention to the firmware and release notes.Both VMS cloud and the NVR require a joint update to fix this issue if you need to view it on the VMS cloud. The fix time might take longer than usual. Please be noted.
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I found one more issue with motion detection using the same camera. It is not showing in VMS on NVR1008H V2.0, while NVR1008H V2.2 is working properly. @Clive_A , kindly check and rectify the issue. Thanks.
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Thanks for posting in our business forum.
Babun-Sikder wrote
I found one more issue with motion detection using the same camera. It is not showing in VMS on NVR1008H V2.0, while NVR1008H V2.2 is working properly. @Clive_A , kindly check and rectify the issue. Thanks.
I don't take such a request. If you want to report a new issue, start a new thread with the detailed description and illustration. Or email your local support team on what you found with details.
Not every time @ me for checking an issue like this. I am not a personal support.
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@Clive_A i already post the same
https://community.tp-link.com/en/business/forum/topic/744234?replyId=1480670
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Dear Team,
Thank you for the response.
I have one request.
We are having 5 Nos of Vigi 64 Channel NVR on which this issue is being faced. My request is that if you can please expedite the bug fixing process for the issue, we will be saved with a lot of hardship.
This is my earnest request.
Regards
Kshemankar
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