Hi @Miro_K 

Thanks for posting in our business forum.

Do you have video loss at the marked time stamp?

Hi @Miro_K 

Thanks for posting in our business forum.

Miro_K wrote

  @Clive_A 

Hi,

 

it "jumps" when gets to that gap.

To explain when there is blue line it plays smoothly but when gets to this gap point it jumps to next blue line, so I would say that there is not recording that point.

It is not big deal but Im not sure what can happen if this gap happen during the event/alert.

Got several questions from the test:

1. Where did you view this information? Seeing this icon? The web page of the NVR or direct access to NVR?

2. Do they stop recording at this gap? It was not answered.

3. The firmware of their IPC and MAC addresses.

How do you power them? Any power cut?

4. As mentioned, you have two IPCs, do they see the same problem at the same time stamp?

Hi @Miro_K 

Thanks for posting in our business forum.

Miro_K wrote

  @Clive_A 

HI,

please check bellow in blue.

 

Got several questions from the test:

1. Where did you view this information?

    In Playback and when you select channel/camera.

    Seeing this icon?

   Icon?

   The web page of the NVR or direct access to NVR?

   Web page of NVR and Vigi security manager app.

 

2. Do they stop recording at this gap? It was not answered.

  I said that is short gap so slider jumps over when gets to that point, which means it doesnt record at that point/gap.

 

3. The firmware of their IPC and MAC addresses.

    How do you power them? Any power cut?

    PoE and NVR is on UPS.

 

4. As mentioned, you have two IPCs, do they see the same problem at the same time stamp?

    Different time stamps.

Remove one and test it with a 3ft cable.

Firmware was not answered. Question 3.

Hi @Miro_K 

Thanks for posting in our business forum.

Miro_K wrote

In Playback (recording) timeline I can see some number of gaps (small black lines like on image bellow marked with red triengles).

It is happening for two cameras and for third it doesnt happen.

Two cameras are C230I and one has mentioned gaps and second one doesnthave it. third one i sC230.

i did reboot cameras as well as NVR.

 

 

Per the test team, there is a new beta for your reported issue.

If you are interested in working with us, let me know. I will post the link as soon as the download link is available.