oc200 frequent offline issue

newbiehere

Tuesday - last edited Tuesday

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Registered: 2025-01-13

oc200 frequent offline issue

Tuesday - last edited Tuesday

Tags: #Controller #Firmware Update #Portal #Adoption

Model: OC200

Hardware Version: V1

Firmware Version:

i have 2pcs oc200 i've been using it for almost 2years but recently it goes offline frequently for about a month now i dont know if the firmware upgrade cause it. its hard to connect to cloud i can't even access the cloud manager it goes online but when im trying to launch the controller immidiately it goes offline i bought er605 because maybe it will help me but still the controllers online and ofline problem is still the same. sorry for my grammar hehe i hope someone can provide me solution.

1 Accepted Solution

Vincent-TP

Tuesday - last edited Tuesday

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Registered: 2024-06-22

Re:oc200 frequent offline issue-Solution

Tuesday - last edited Tuesday

Hi @newbiehere

If your hardware controller OC200/OC300/OC400 is showing offline on the Omada Cloud platform, you can follow these troubleshooting steps:
1. Check the LED status on the hardware controller, especially the cloud LED.
2. Verify that your router is functioning properly. Connect a computer to the hardware controller's second LAN port and ping the external IP (e.g., ping 8.8.8.8) to confirm if the ping result is reachable.
3. Verify if you can access your controller using its local IP address from the LAN network. If you can, go to Global View > Settings > Cloud Access and re-enable cloud access.
4. Reboot your hardware controller. Try replacing the cable between the hardware controller and your router or switch with another short, high-quality cable.
5. (Optional) Reset your hardware controller. It is recommended to back up the current settings so you can manually restore them after the reset. To back up settings, go to Global View > Settings > Maintenance > Backup & Restore.

Wish you a happy life and smooth network usage!

oc200 frequent offline issue

oc200 frequent offline issue

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