oc200 controller cloud led stop blinking
It occurred when there was a blackout. I tried to restart the controller and the cloud led doesnt blink, no led, its not on.
Power led is active
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Is it showing as offline on Omada cloud website?
If your hardware controller OC200/OC300/OC400 is showing offline on the Omada Cloud platform, you can follow these troubleshooting steps:
1. Check the LED status on the hardware controller, especially the cloud LED.
2. Verify that your router is functioning properly. Connect a computer to the hardware controller's second LAN port and ping the external IP (e.g., ping 8.8.8.8) to confirm if the ping result is reachable.
3. Verify if you can access your controller using its local IP address from the LAN network. If you can, go to Global View > Settings > Cloud Access and re-enable cloud access.
4. Reboot your hardware controller. Try replacing the cable between the hardware controller and your router or switch with another short, high-quality cable.
5. (Optional) Reset your hardware controller. It is recommended to back up the current settings so you can manually restore them after the reset. To back up settings, go to Global View > Settings > Maintenance > Backup & Restore.
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Is it showing as offline on Omada cloud website?
If your hardware controller OC200/OC300/OC400 is showing offline on the Omada Cloud platform, you can follow these troubleshooting steps:
1. Check the LED status on the hardware controller, especially the cloud LED.
2. Verify that your router is functioning properly. Connect a computer to the hardware controller's second LAN port and ping the external IP (e.g., ping 8.8.8.8) to confirm if the ping result is reachable.
3. Verify if you can access your controller using its local IP address from the LAN network. If you can, go to Global View > Settings > Cloud Access and re-enable cloud access.
4. Reboot your hardware controller. Try replacing the cable between the hardware controller and your router or switch with another short, high-quality cable.
5. (Optional) Reset your hardware controller. It is recommended to back up the current settings so you can manually restore them after the reset. To back up settings, go to Global View > Settings > Maintenance > Backup & Restore.
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Hi,
I just mentioned to you that the led is not blinking, its sort disabled or deactivated. I changed the cable to high quality and still led cloud is off. Tried to turned it off 5 times, no luck. I cant perform back up since i cant access the cloud. The router is functioning because they can access the internet. Im glad i printed a lot of ready made voucher codes. They can still access the voucher portal
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Verify that your router is functioning properly. Connect a computer to the hardware controller's second LAN port and ping the external IP (e.g., ping 8.8.8.8) to confirm if the ping result is reachable.
>>>Could you please let us know the ping result of this test?
Is the OC200 configured as a static IP address, of dynamic? Can you access it locally via its IP address?
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