Enabled DPI but users tab missing

Hi all,
We just enabled the deep packet inspection feature on our work site, and we can see traffic is being recorded as we can see on the screenshot:
BUT we cannot see who is generating the traffic, after searching we noticed that we are lacking the "users" tab.
these are the setting we have for the DPI
besides the OC300 we also use as a router an ER8411.
In an other site with an OC200 v1 1.33.5 Build 20241211 Rel.56151 and an ER707 we also have the same behavior with missing "users" tab.
Thank you for your help
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content

Hi @yp3pa_1958
We didn't add this tab/feature on hardware controllers for performance reasons. Thanks.
- Copy Link
- Report Inappropriate Content

Hi @yp3pa_1958
We didn't add this tab/feature on hardware controllers for performance reasons. Thanks.
- Copy Link
- Report Inappropriate Content
Hi,
Thanks for the reply, is it the case for all OC controlers or just OC300 and smaller models?
Thanks
- Copy Link
- Report Inappropriate Content
@Vincent-TP Is there any chance the tab will be added in the future?
- Copy Link
- Report Inappropriate Content
Hi @yp3pa_1958
It's for all hardware controllers.
We don't have a plan to add it in the future. This is limited by the hardware performance.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I'm also very interested in this feature. Would a raspberry PI 4 with 4gb RAM meet the hardware requirements for software controller? @Vincent-TP
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@yp3pa_1958
Hey so,
have you seen anyway to get back this functionality?
Any advice would be helpful
- Copy Link
- Report Inappropriate Content
I returned my OC200 and setup a software controller on raspberry PI 5 . I now have the Users tab.
Overall I'm very happy about it. The rpi5 runs circles around the oc200. Much faster
The only tricky part with the migration was that the latest stable version of the software controller is more recent than the OC200 firmware. I had to do a manual firmware update on my OC200 with the firmware from this thread
https://community.tp-link.com/en/business/forum/topic/745920
- Copy Link
- Report Inappropriate Content
Got it, that helps a lot to know. I thought i needed a PC to be setup so it was powerful enough.
Is there anything i need to know from migrating from the OC200 to the raspberry pi?
Do you need to setup anything specifically telling if the software fails, it needs to reboot back into the software? How do you configure this or is it a premade thing?
Thanks
- Copy Link
- Report Inappropriate Content

Information
Helpful: 2
Views: 589
Replies: 10
Voters 1
