NVR not recording when internet offline

NVR not recording when internet offline

NVR not recording when internet offline
NVR not recording when internet offline
Wednesday
Model: VIGI NVR1004H-4P  
Hardware Version:
Firmware Version: 1.1.4 Build 241024 Rel.75379n

My NVR1004H-4P is connected to two C440 cameras and two C340 cameras with POE, along with a hard drive, and everything was functioning and recording properly.

 

However, one day my internet service (Unifi) went down, and I received a notification regarding the CCTV offline. I was still able to access the CCTV and view it normally while connected to the same LAN/Wi-Fi.

 

However, I noticed that there was no recording on the hard drive of the NVR, and the recording stopped exactly when the internet went down. I couldn't determine the cause of the issue, but once the technician restored the internet connection, the NVR resumed recording. The internet service technician did not touch or fix anything in my home; they only repaired the issue on their end.

Is this a settings issue, and how can I resolve it?

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#1
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4 Reply
Re:NVR not recording when internet offline
Thursday

Hi @ksksks 

Thanks for posting in our business forum.

Local storage is not affected by the Internet.

Is the camera connected well while without Internet connectivity?

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#2
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Re:NVR not recording when internet offline
Thursday

  @Clive_A  Yes. everything work fine except recording when the internet down.

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#3
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Re:NVR not recording when internet offline
Thursday

Hi @ksksks 

Thanks for posting in our business forum.

ksksks wrote

  @Clive_A  Yes. everything work fine except recording when the internet down.

Live stream did not stop while the Internet was down? Strange.

The entire playback from the NVR if you review it is missing?

Do you have a screenshot of the GUI of the NVR to show that?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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Re:NVR not recording when internet offline
Thursday

Hi  @Clive_A ,

 

The previous record still exist. Only problem is it just didn't record while the internet down. i did restart the NVR and Cam still the same. 

When the internet connection resume, it start recording... the timing is exaclty when the internet resume.

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#5
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