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Issue with TP-Link Omada SM5310-T Transceivers Stopping After 2-3 Days

Issue with TP-Link Omada SM5310-T Transceivers Stopping After 2-3 Days

Issue with TP-Link Omada SM5310-T Transceivers Stopping After 2-3 Days
Issue with TP-Link Omada SM5310-T Transceivers Stopping After 2-3 Days
2024-12-19 20:43:47 - last edited 2024-12-20 00:48:06
Tags: #SFP Module
Model: TL-SM5310-T  
Hardware Version: V2
Firmware Version:

Hello,
 

I am encountering a problem with TP-Link Omada SM5310-T transceivers. After 2-3 days of operation, they stop working, and the only way to make them function again is to unplug and reconnect them.
 

These transceivers are connected to a Ubiquiti USW-Aggregation switch. Other transceivers connected to the same switch work without any issues—this problem seems to affect only the TP-Link units.
 

What steps can I take to resolve this issue?

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#1
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1 Accepted Solution
Re:Issue with TP-Link Omada SM5310-T Transceivers Stopping After 2-3 Days-Solution
2024-12-20 00:48:00 - last edited 2024-12-20 00:48:06

Hi @MDWojcieszak 

Thanks for posting in our business forum.

We do not guarantee the product may work with other switches. And there is no firmware update to such a hardware unit.

It could be a compatibility issue that never gets fixed. You can try to avoid overheating based on the installation guide and see if there is an improvement.

 

Or consider getting a different module. We are certain that the module works greatly with/between our products. No tests are performed on any other third-party vendors.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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1 Reply
Re:Issue with TP-Link Omada SM5310-T Transceivers Stopping After 2-3 Days-Solution
2024-12-20 00:48:00 - last edited 2024-12-20 00:48:06

Hi @MDWojcieszak 

Thanks for posting in our business forum.

We do not guarantee the product may work with other switches. And there is no firmware update to such a hardware unit.

It could be a compatibility issue that never gets fixed. You can try to avoid overheating based on the installation guide and see if there is an improvement.

 

Or consider getting a different module. We are certain that the module works greatly with/between our products. No tests are performed on any other third-party vendors.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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