can not connect controller from lan when my ISP service is down

Yesterday - last edited 23 hours ago

Posts: 45

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2023-08-15

can not connect controller from lan when my ISP service is down

Yesterday - last edited 23 hours ago

Model: OC300

Hardware Version: V1

Firmware Version: 1.26.6 Build 20241101 Rel.41385 (Stable)

When my ISP providers service is down and I try to connect my controller from LAN, I'm getting "request timeout" errors while trying to connect.

This started becoming a thing since last firmware update "1.26.6 Build 20241101 Rel.41385 (Stable)".

Any ideas?

1 Reply

23 hours ago - last edited 23 hours ago

Posts: 1137

Helpful: 117

Solutions: 435

Stories: 0

Registered: 2024-06-22

Re:can not connect controller from lan when my ISP service is down

23 hours ago - last edited 23 hours ago

How did you login to the controller? Via OC300's IP address? Please share with us the error message and include the URL.

When there is no internet access, you need to login the controller via local user, not the cloud account.