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TL-SG3210XHP-M2 not booting up

TL-SG3210XHP-M2 not booting up

TL-SG3210XHP-M2 not booting up
TL-SG3210XHP-M2 not booting up
Wednesday - last edited Thursday
Model: TL-SG3210XHP-M2  
Hardware Version:
Firmware Version: v2.0

Hi,

 

bought an TL-SG3210XHP-M2 for work and upon powering it up for the first time only the PWR led came on while others remain off. That was the case even when leaving the switch to boot for 10min.

Also connected the switch to a router to see if there was any life, but there was nothing.

 

Decided to connect the USB console port to my computer and got this log message: 

Begin to startup system, please wait a moment...
 error!
Bad hash value for 'hash@1' hash node in 'kernel@1' image node
Bad Data Hash
ERROR: can't get kernel image!
The kernel has been damaged!
begin to fix kernel...
Please put the uimage.img into the tftpserver directory
You can press CTRL-C to stop loading
mvEgigaInit: egiga0 mvNetaPortEnable failed (error)
mvEgigaInit: egiga0 failed
mvEgigaInit: egiga1 mvNetaPortEnable failed (error)
mvEgigaInit: egiga1 failed
Download failed
 

I tried to get the "4 - Active backup Image" to run but was not able to with the same message as above showing.

Boot Menu
0  - Print this boot menu
1  - Reboot
2  - Reset
3  - Start
4  - Activate Backup Image
5  - Display image(s) info
6  - Password recovery

 

Is there something that can be done to bring the switch back to life?

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#1
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1 Accepted Solution
Re:TL-SG3210XHP-M2 not booting up-Solution
Thursday - last edited Thursday

Hi @Nejcg 

Thanks for posting in our business forum.

What did you do before it turned into this? Firmware upgrade?

It looks like bricked. Consider the RMA. Contact your local support regarding the RMA issues.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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3 Reply
Re:TL-SG3210XHP-M2 not booting up-Solution
Thursday - last edited Thursday

Hi @Nejcg 

Thanks for posting in our business forum.

What did you do before it turned into this? Firmware upgrade?

It looks like bricked. Consider the RMA. Contact your local support regarding the RMA issues.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:TL-SG3210XHP-M2 not booting up
Saturday

  Hi @Clive_A ,

 

it was not booting up out of box. Initially when I plugged wall power the fans spun to 100% and no LEDs apart from PWR were lighting up.

Later I connected the USB to the console port and got the error that I mentioned in my previous post.

 

Did not try to do any Firmware updates on the device.

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#3
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Re:TL-SG3210XHP-M2 not booting up
Monday

Hi @Nejcg 

Thanks for posting in our business forum.

Nejcg wrote

  Hi @Clive_A ,

 

it was not booting up out of box. Initially when I plugged wall power the fans spun to 100% and no LEDs apart from PWR were lighting up.

Later I connected the USB to the console port and got the error that I mentioned in my previous post.

 

Did not try to do any Firmware updates on the device.

Direct RMA is the correct way.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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Views: 94

Replies: 3

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