I had a support individual determine the the EAP-650 outdoor I had installed was defective. He said he would pass the information on to TP-Link Canada so they could issue a RMS to get it replaced. I have sent them all the information requested but have never heard back from the USA support or the Canadian. What is going on it's been almost 2 months since I started this process. Anyone know how to get a reply from TP-Link?

It's very frustrating as I am a loyal user of many of these Omada EAP devices.

Ronnie