WLAN goes down when Controller is shut down
hi all,
just realised - when I shut down the windows software controller, the whole WLAN is not available anymore till the controller isn't started again.
observed while upgrading the controller from 5.14.32.3 to 5.15.6.7 - on ther other side, the WLAN wasn't available at previous update too, but it didn't catch my real attention.
internet on wired clients is OK.
I have 3 EAP615-Wall - all connected via SG2008P switch (FW: 3.20.1) to ER605 router FW: 2.2.6)
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi @ZoloNN
WLAN broadcast doesn't require the controller running all the time.
What do you mean the "whole WLAN is not available anymore"? Please give us more details.
1. Is the SSID showing on the wifi list?
2. All wireless clients can't see the SSID?
3. Do you configure portal authentication for the WLAN?
4. If use a scanner, can you scan the SSID?
5. Is the LED status normal?
- Copy Link
- Report Inappropriate Content
Hi @Vincent-TP,
re 1: negative
re 2: yes (connection lost on my Pixel 6a and Lenovo T14 Gen5)
re 3: no portal is configured/in use
re 4: scanner (WiFi Analyser Premium on Pixel 6a) shows no SSIDs - not even hidden/unidentified one
re 5: LED on EAP is white
- Copy Link
- Report Inappropriate Content
I am still on Controller 5.13 and my EAP615-wall happily continues to work when my controller takes an unexpected nap... As do the meshed EAP225-outdoors.
- Copy Link
- Report Inappropriate Content
hi @d0ugmac1,
I'm quite new with Omada products, so I've started with 5.14 version of software controller.....
with the 5.14 version the issue occured and with 5.15 occurs too
- Copy Link
- Report Inappropriate Content
Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID241213965, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
- Copy Link
- Report Inappropriate Content
Hi @Vincent-TP,
sorry for late answer, I was little bit busy...
when I shut down the controller (current version: 5.15.20.13), the LED on EAP615 is white, blinking very slowly and the following changes to EAP615 configuration is made:
|
|
online | offline | ||||
| ifIndex | ifDesc | ifAdminStatus | ifOperStatus | ifAdminStatus | ifOperStatus | |
| 1 | lo | up(1) | up(1) | up(1) | up(1) | |
| 2 | eth0 | up(1) | up(1) | up(1) | up(1) | |
| 3 | eth1 | down(2) | down(2) | down(2) | down(2) | |
| 4 | ra0 | up(1) | up(1) | --> | down(2) | down(2) |
| 5 | br0 | up(1) | up(1) | up(1) | up(1) | |
| 6 | eth0.1 | up(1) | up(1) | up(1) | up(1) | |
| 7 | eth0.2 | up(1) | up(1) | up(1) | up(1) | |
| 8 | eth0.3 | up(1) | up(1) | up(1) | up(1) | |
| 9 | eth0.4 | up(1) | up(1) | up(1) | up(1) | |
| 10 | ra1 | up(1) | up(1) | --> | down(2) | down(2) |
| 11 | ra2 | down(2) | down(2) | down(2) | down(2) | |
| 12 | ra3 | down(2) | down(2) | down(2) | down(2) | |
| 13 | ra4 | down(2) | down(2) | down(2) | down(2) | |
| 14 | ra5 | down(2) | down(2) | down(2) | down(2) | |
| 15 | ra6 | down(2) | down(2) | down(2) | down(2) | |
| 16 | ra7 | down(2) | down(2) | down(2) | down(2) | |
| 17 | rax0 | up(1) | up(1) | --> | down(2) | down(2) |
| 18 | rax1 | up(1) | up(1) | --> | down(2) | down(2) |
| 19 | rax2 | down(2) | down(2) | down(2) | down(2) | |
| 20 | rax3 | down(2) | down(2) | down(2) | down(2) | |
| 21 | rax4 | down(2) | down(2) | down(2) | down(2) | |
| 22 | rax5 | down(2) | down(2) | down(2) | down(2) | |
| 23 | rax6 | down(2) | down(2) | down(2) | down(2) | |
| 24 | rax7 | down(2) | down(2) | down(2) | down(2) | |
| 25 | rax8 | up(1) | up(1) | --> | down(2) | down(2) |
| 26 | apcli0 | down(2) | down(2) | down(2) | down(2) | |
| 27 | apclix0 | down(2) | down(2) | --> | up(1) | down(2) |
as you can see:
- the ifAdminStatus and ifOperStatus for ra0, ra1, rax0, rax1 and rax8 went from "up" to "down"
- the ifAdminStatus for apclix0 went from "down" to "up", but ifOperStatus remains at "down"
after the controller starts, all config changes are rolled back...........
- Copy Link
- Report Inappropriate Content
Hi @ZoloNN
It's been a while since we last communication and we had released some new firmware for Omada controller these days.
Would you please update your controller and the EAP to the latest firmware to have another try?
Omada SDN Controller_V5.15.20 Pre-Release Firmware (Update on 26th Feb, 2025)
- Copy Link
- Report Inappropriate Content
Hi @Vincent-TP,
as I wrote yesterday, the WiFi is gone even after that I've installed the latest 5.15.20.13 version of Windows Controller software yesterday.
all devices are on latest state (I've joined Early Access Program months ago):
ER605 v2.0 2.2.6 Build 20240718 Rel.82712 Aug 07, 2024
SG2008P v3.20 3.20.5 Build 20250117 Rel.60471 Feb 17, 2025
EAP615-Wall(EU) v1.0 1.5.0 Build 20240830 Rel.63168 Sep 19, 2024
SG2218 v1.20 1.20.5 Build 20250117 Rel.60471 Feb 17, 2025
SG2008 v4.20 4.20.5 Build 20250117 Rel.60471 Feb 17, 2025
- Copy Link
- Report Inappropriate Content
Hi @ZoloNN
How are the EAP units and switches connected to each other?
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 564
Replies: 10
Voters 0
No one has voted for it yet.