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WLAN goes down when Controller is shut down

ZoloNN

3 weeks ago

Posts: 16

Helpful: 7

Solutions: 0

Stories: 0

Registered: 2024-10-01

WLAN goes down when Controller is shut down

3 weeks ago

Tags: #Network Connectivity

Model: EAP615-Wall

Hardware Version: V1

Firmware Version: 1.5.0 Build 20240830 Rel. 63168

hi all,

just realised - when I shut down the windows software controller, the whole WLAN is not available anymore till the controller isn't started again.

observed while upgrading the controller from 5.14.32.3 to 5.15.6.7 - on ther other side, the WLAN wasn't available at previous update too, but it didn't catch my real attention.

internet on wired clients is OK.

I have 3 EAP615-Wall - all connected via SG2008P switch (FW: 3.20.1) to ER605 router FW: 2.2.6)

/BR ZoloNN --------------------------------------------------------------------------------------------------------------------- Omada 2x ER605(UN) v2.0 + SG200P(UN) V3.20 + 3x EAP615-Wall(EU) V1.0

5 Reply

Vincent-TP

2 weeks ago

Posts: 1183

Helpful: 117

Solutions: 459

Stories: 0

Registered: 2024-06-22

Re:WLAN goes down when Controller is shut down

2 weeks ago

Hi @ZoloNN

WLAN broadcast doesn't require the controller running all the time.

What do you mean the "whole WLAN is not available anymore"? Please give us more details.

1. Is the SSID showing on the wifi list?

2. All wireless clients can't see the SSID?

3. Do you configure portal authentication for the WLAN?

4. If use a scanner, can you scan the SSID?

5. Is the LED status normal?

ZoloNN

LV1

2 weeks ago

Posts: 16

Helpful: 7

Solutions: 0

Stories: 0

Registered: 2024-10-01

Re:WLAN goes down when Controller is shut down

2 weeks ago

Hi @Vincent-TP,

re 1: negative

re 2: yes (connection lost on my Pixel 6a and Lenovo T14 Gen5)

re 3: no portal is configured/in use

re 4: scanner (WiFi Analyser Premium on Pixel 6a) shows no SSIDs - not even hidden/unidentified one

re 5: LED on EAP is white

/BR ZoloNN --------------------------------------------------------------------------------------------------------------------- Omada 2x ER605(UN) v2.0 + SG200P(UN) V3.20 + 3x EAP615-Wall(EU) V1.0

d0ugmac1

LV5

2 weeks ago

Posts: 2149

Helpful: 791

Solutions: 194

Stories: 0

Registered: 2022-03-05

Re:WLAN goes down when Controller is shut down

2 weeks ago

@ZoloNN

I am still on Controller 5.13 and my EAP615-wall happily continues to work when my controller takes an unexpected nap... As do the meshed EAP225-outdoors.

<< Paying it forward, one juicy problem at a time... >>

ZoloNN

LV1

2 weeks ago

Posts: 16

Helpful: 7

Solutions: 0

Stories: 0

Registered: 2024-10-01

Re:WLAN goes down when Controller is shut down

2 weeks ago

hi @d0ugmac1,

I'm quite new with Omada products, so I've started with 5.14 version of software controller.....

with the 5.14 version the issue occured and with 5.15 occurs too

/BR ZoloNN --------------------------------------------------------------------------------------------------------------------- Omada 2x ER605(UN) v2.0 + SG200P(UN) V3.20 + 3x EAP615-Wall(EU) V1.0

Vincent-TP

2 weeks ago

Posts: 1183

Helpful: 117

Solutions: 459

Stories: 0

Registered: 2024-06-22

Re:WLAN goes down when Controller is shut down

2 weeks ago

@ZoloNN

Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID241213965, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!

WLAN goes down when Controller is shut down

WLAN goes down when Controller is shut down

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