ER605 restarts itself when it deals with heavy traffic
ER605 restarts itself when it deals with heavy traffic
It's bit weird here. It looks my ER 605 will restart itself when it has heavy traffic for upload and download, such as when using bittorrent software.
And with the restart, all logs are lost and no trace to see what it really happened.
I tried this several times, and with the bittorrent software running for a few mins, it's very likely the router will crash and restart itself.
I can see CPU is not running even at 100% before it crashes. Please advise what might be the root cause? It's weird the router will restart, if it's just stuck for a few mins, it's still much better, right? Thank you and any idea will be helpful.
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Hi Clive, I tried to limit the overall Bittorrent software connection to 500 only, and it looked everything was running properly for almost a week.
However, I am not lucky today and ER605 crashes again.
Not sure how you can help further to remote check my router setup? As I said earlier, as long as it crashes, all the system logs are gone and the router will reboot itself.
Please advise and thanks.
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Hi @JohnXu
Thanks for posting in our business forum.
We can enter debug mode to collect the info we need.
If you can arrange a remote session, please let me know before I can create a ticket for you.
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Hi @JohnXu
Thanks for posting in our business forum.
JohnXu wrote
ok, thanks Clive_A. Can you advise what kind of remote session you will need? A teams call, and with screen sharing? or it's just something I need to open the network connection, and someone will login via VPN and check on the router setting directly?
Desktop remote and we will SSH into the device.
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