Hi @tintef 

Thanks for posting in our business forum.

tintef wrote

I’m using a third-party NVR, Frigate, with the C540V camera, and I’ve been very impressed with how well it integrates. The pan, tilt, zoom, and preset features all work seamlessly when operated manually.

 

However, I encountered an issue when attempting to configure Frigate’s auto-tracking feature. According to their documentation and a diagnostic Python script they provide, the camera appears to lack support for the RelativePanTiltTranslationSpace, specifically the TranslationSpaceFov capability, which is required for auto-tracking to function.

 

This seems to be the only missing feature preventing full auto-tracking support. I believe this might be something that could be addressed through a firmware update, as the hardware itself appears to handle other PTZ operations without issue.

 

Would it be possible to add support for TranslationSpaceFov in a future firmware update? This would significantly enhance the camera's compatibility with advanced NVR features and broaden its usability.

 

Thank you for your consideration, and I look forward to your response.

 

Best regards

Dev confirmed that we support RelativePanTiltTranslationSpace.

Code:

<SOAP-ENV:Body>

    <tptz:GetNodesResponse>

      <tptz:PTZNode token="PTZNODETOKEN">

        <tt:Name>PTZNODE</tt:Name>

        <tt:SupportedPTZSpaces>

          <tt:AbsolutePanTiltPositionSpace>

            <tt:URI>http://www.onvif.org/ver10/tptz/PanTiltSpaces/PositionGenericSpace</tt:URI>

            <tt:XRange>

              <tt:Min>-1</tt:Min>

              <tt:Max>1</tt:Max>

            </tt:XRange>

            <tt:YRange>

              <tt:Min>-1</tt:Min>

              <tt:Max>1</tt:Max>

            </tt:YRange>

          </tt:AbsolutePanTiltPositionSpace>

          <tt:RelativePanTiltTranslationSpace>

            <tt:URI>http://www.onvif.org/ver10/tptz/PanTiltSpaces/TranslationGenericSpace</tt:URI>

            <tt:XRange>

              <tt:Min>-1</tt:Min>

              <tt:Max>1</tt:Max>

            </tt:XRange>

            <tt:YRange>

              <tt:Min>-1</tt:Min>

              <tt:Max>1</tt:Max>

            </tt:YRange>

          </tt:RelativePanTiltTranslationSpace>

          <tt:ContinuousPanTiltVelocitySpace>

            <tt:URI>http://www.onvif.org/ver10/tptz/PanTiltSpaces/VelocityGenericSpace</tt:URI>

            <tt:XRange>

              <tt:Min>-1</tt:Min>

              <tt:Max>1</tt:Max>

            </tt:XRange>

            <tt:YRange>

              <tt:Min>-1</tt:Min>

              <tt:Max>1</tt:Max>

            </tt:YRange>

          </tt:ContinuousPanTiltVelocitySpace>

          <tt:PanTiltSpeedSpace>

            <tt:URI>http://www.onvif.org/ver10/tptz/PanTiltSpaces/GenericSpeedSpace</tt:URI>

            <tt:XRange>

             <tt:Min>0</tt:Min>

              <tt:Max>1</tt:Max>

            </tt:XRange>

          </tt:PanTiltSpeedSpace>

        </tt:SupportedPTZSpaces>

        <tt:MaximumNumberOfPresets>300</tt:MaximumNumberOfPresets>

        <tt:HomeSupported>false</tt:HomeSupported>

        <tt:Extension>

          <tt:SupportedPresetTour>

            <tt:MaximumNumberOfPresetTours>8</tt:MaximumNumberOfPresetTours>

            <tt:PTZPresetTourOperation>Start</tt:PTZPresetTourOperation>

            <tt:PTZPresetTourOperation>Stop</tt:PTZPresetTourOperation>

            <tt:PTZPresetTourOperation>Pause</tt:PTZPresetTourOperation>

          </tt:SupportedPresetTour>

        </tt:Extension>

      </tptz:PTZNode>

    </tptz:GetNodesResponse>

  </SOAP-ENV:Body>