Can't access CPE510 web management/interface

Can't access CPE510 web management/interface

Can't access CPE510 web management/interface
Can't access CPE510 web management/interface
2 weeks ago - last edited 2 weeks ago
Model: CPE510  
Hardware Version:
Firmware Version:

I have a CPE510 that is working fine with the following ip address:

 

Ip address: 192.168.88.24

Subnet: 255.255.255.0

Gateway: 192.168.88.1

 

Now i have made some upgrade to the router and made it a /21 subnet.

 

So i changed the cpe510 ip to the following details:

 

Ip address: 192.168.89.24

Subnet: 255.255.248.0

Gateway: 192.168.88.1

 

Now the problem is I cant accessnthe web management of the cpe, i have multiple cpe510 and they are all working fine with the new ip addresses, source and receiver CPEs are all working fine and getting internet/data like how they supposed to work but i just canr access the web management. I cant also ping the devices.

 

Solutions tried:

1. I tried to connect directly to the cpe and tried the following ip addresses in my laptop to try and connect

 

Ip address: 192.168.89.50

Subnet: 255.255.248.0

Gateway: 192.168.88.1, 192.168.89.24 and tried with no gateway too

 

Ip address: 192.168.88.50

Subnet: 255.255.255.0

Gateway: 192.168.88.1, 192.168.88.24, and tried with no gateway too

 

Did anyone experienced this? My head hurts just trying to fix this problem. Thank in advance guys

 

 

 

 

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#1
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2 Accepted Solutions
Re:Can't access CPE510 web management/interface-Solution
2 weeks ago - last edited 2 weeks ago

Hi  @JazzNotJuz 

 

You can ping the device while the web interface is not accessible; this is mostly because of firewall of anti-virus software.

Please check this on the PC.

 

You can also have a look on this FAQ:

Why cannot I log in to the web management page of the CPE?

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#2
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Re:Can't access CPE510 web management/interface-Solution
2 weeks ago - last edited 2 weeks ago

  @Vincent-TP 

 

I managed to fix this problem, i first managed to access the web interface using the following details in the laptop

 

Ipaddress: 192.168.89.195

Subnet: 255.255.248.0

Gateway: 192.168.89.24 (yes i used the cpe's ip address as gateway to force it to access the device)

 

Then when i accessed the web interface, i discovered that for some reason, if you put an ip address with a different gateway as static in cpe510, then even tho its connected, data/internet is not transferring so i need to change it to dynamic for it to work (even tho the ip details the cpe got are exactly the same with static i put in)

 

Hope this helps anyone who will encounter this problem. Thanks for also answering my queries. 

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#3
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2 Reply
Re:Can't access CPE510 web management/interface-Solution
2 weeks ago - last edited 2 weeks ago

Hi  @JazzNotJuz 

 

You can ping the device while the web interface is not accessible; this is mostly because of firewall of anti-virus software.

Please check this on the PC.

 

You can also have a look on this FAQ:

Why cannot I log in to the web management page of the CPE?

Recommended Solution
  0  
  0  
#2
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Re:Can't access CPE510 web management/interface-Solution
2 weeks ago - last edited 2 weeks ago

  @Vincent-TP 

 

I managed to fix this problem, i first managed to access the web interface using the following details in the laptop

 

Ipaddress: 192.168.89.195

Subnet: 255.255.248.0

Gateway: 192.168.89.24 (yes i used the cpe's ip address as gateway to force it to access the device)

 

Then when i accessed the web interface, i discovered that for some reason, if you put an ip address with a different gateway as static in cpe510, then even tho its connected, data/internet is not transferring so i need to change it to dynamic for it to work (even tho the ip details the cpe got are exactly the same with static i put in)

 

Hope this helps anyone who will encounter this problem. Thanks for also answering my queries. 

Recommended Solution
  1  
  1  
#3
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