ER707-M2 V1 1.2.4 Build 20241030 Pre-Release Firmware (Released on Nov 26th, 2024)

ER707-M2 V1 1.2.4 Build 20241030 Pre-Release Firmware (Released on Nov 26th, 2024)

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Re:ER707-M2 V1 1.2.4 Build 20241030 Pre-Release Firmware (Released on Nov 26th, 2024)
Wednesday - last edited Wednesday

  @Clive_A I probably should not have upgraded to this version - it recently became available in the One-Time upgrade Firmware panel and so I did, and after months of running fine, I just had to power cycle my ER707-M2 as the network was having performance issues, including simple ping times spiking 100x randomly (ping to 8.8.8.8 would be 10ms then 1000ms back and forth) - and my bandwidth monitoring app tanked around the same time... after power cycling things are back to normal, but that's not great.

EDIT: I can't find any other stats or logs that would lead to the sudden CPU spike to 100% ~9:15am, and sticking at 100%ish until I pulled the power plug...

 

pre/post router powercycling:

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#12
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Re:ER707-M2 V1 1.2.4 Build 20241030 Pre-Release Firmware (Released on Nov 26th, 2024)
Thursday

Hi @daubstep 

Thanks for posting in our business forum.

daubstep wrote

  @Clive_A I probably should not have upgraded to this version - it recently became available in the One-Time upgrade Firmware panel and so I did, and after months of running fine, I just had to power cycle my ER707-M2 as the network was having performance issues, including simple ping times spiking 100x randomly (ping to 8.8.8.8 would be 10ms then 1000ms back and forth) - and my bandwidth monitoring app tanked around the same time... after power cycling things are back to normal, but that's not great.

EDIT: I can't find any other stats or logs that would lead to the sudden CPU spike to 100% ~9:15am, and sticking at 100%ish until I pulled the power plug...

 

pre/post router powercycling:

 

That CPU spike seems to have caused the shutdown.

When did you upgrade the firmware? How many times has it happened since you upgraded? How many times per day?

 

Except for the VLAN settings and Internet settings, anything else configured on the router?

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#13
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Re:ER707-M2 V1 1.2.4 Build 20241030 Pre-Release Firmware (Released on Nov 26th, 2024)
Thursday

  @Clive_A I upgraded the firmware on Feb 15th. It has only ever frozen like this this one time.

I do not have IDS/IPS, but I do have DPI and Logging Traffic enabled.

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#14
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Re:ER707-M2 V1 1.2.4 Build 20241030 Pre-Release Firmware (Released on Nov 26th, 2024)
Thursday

Hi @daubstep 

Thanks for posting in our business forum.

daubstep wrote

  @Clive_A I upgraded the firmware on Feb 15th. It has only ever frozen like this this one time.

I do not have IDS/IPS, but I do have DPI and Logging Traffic enabled.

After that happened, anything unusual in the log?

During that period of time, any high bandwidth task?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#15
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Re:ER707-M2 V1 1.2.4 Build 20241030 Pre-Release Firmware (Released on Nov 26th, 2024)
Thursday

  @Clive_A I couldn't find anything interesting or related in the log and the network was pretty quiet - nothing high-bandwidth or out of the ordinary.

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#16
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Re:ER707-M2 V1 1.2.4 Build 20241030 Pre-Release Firmware (Released on Nov 26th, 2024)
Thursday

Hi @daubstep 

Thanks for posting in our business forum.

daubstep wrote

  @Clive_A I couldn't find anything interesting or related in the log and the network was pretty quiet - nothing high-bandwidth or out of the ordinary.

I am unsure what might caused this.

If this happens again, you can contact me on this matter again. And prepare a backup of your config. I'll see what I can do with them.

So far, it is hard to tell the reason.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#17
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