Microsoft Authenticator push notification fails when guest network is enabled

Microsoft Authenticator push notification fails when guest network is enabled

Microsoft Authenticator push notification fails when guest network is enabled
Microsoft Authenticator push notification fails when guest network is enabled
2024-11-18 13:25:14 - last edited 2024-11-25 09:48:42
Hardware Version:
Firmware Version: 5.14.32.2
I have created a guest WiFi within my organization.

When the Guest Network checkbox is checked i will no longer receive a push notification from the Microsoft Authenticator on the employees' mobile phones.

This also occurs when the laptop connects to the guest WiFi network and the mobile phone is connected to the mobile network.

Anyone have any ideas how to get this working?
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#1
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1 Accepted Solution
Re:Microsoft Authenticator push notification fails when guest network is enabled-Solution
2024-11-25 09:47:42 - last edited 2024-11-25 09:48:42

Hi  @B_Bosman 

 

You may disable the guest network. And configure ACL to isolate:

 

How to configure Multi-Networks & Multi-SSIDs on Omada SDN Controller

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#10
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Re:Microsoft Authenticator push notification fails when guest network is enabled
2024-11-19 03:13:54

Hi  @B_Bosman 

 

 

What settings did you configure on the controller?

This is because the service requires clients to continuously communicate with the controller, when the guest network is enabled, it will block this kind of communication.

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#2
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Re:Microsoft Authenticator push notification fails when guest network is enabled
2024-11-19 07:50:29 - last edited 2024-11-19 08:04:07

  @Vincent-TP 

 

These are the settings.

How can I apply client isolation within the guest network?

 

 

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#3
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Re:Microsoft Authenticator push notification fails when guest network is enabled
2024-11-19 09:14:07

Hi  @B_Bosman 

 

The screenshot is the configuration of the guest network. I don't see any config related to Microsoft Authenticator.

 

Guest network will prevent wireless clients on the same AP from communicating with each other. And you already configure it.

 

Sorry, could you please tell us what's your requirements?

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Re:Microsoft Authenticator push notification fails when guest network is enabled
2024-11-19 09:20:41 - last edited 2024-11-19 09:24:25

  @Vincent-TP 

 

When the guest network is checked, I do not receive a Microsoft Authenticator notification on my mobile phone to log in to the network

 

My laptop is connected to the guest network via WiFi. My mobile phone has 5G mobile network. As soon as the check box is checked, no authenticator message will appear. 

 

If i uncheck it, I will receive a notification on my mobile phone.

 

The outgoing request for an authenticator notification from my laptop is therefore blocked when the guest network is enabled.
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Re:Microsoft Authenticator push notification fails when guest network is enabled
2024-11-20 02:48:32

  @B_Bosman 

 

Now I understand the issue.

What kind of application/service are you trying to access on the laptop?

Please share some screenshots of how the Microsoft Authenticator displays when the guest network is enabled and disabled separately.

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#6
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Re:Microsoft Authenticator push notification fails when guest network is enabled
2024-11-20 12:05:14

  @Vincent-TP 

 

 

I am trying to log into a windows 2016 terminal server using the microsoft remote desktop client.

I don't get a pop-up on my phone, while I normally get one when I log in to the Azure environment or Office365 environment.

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#7
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Re:Microsoft Authenticator push notification fails when guest network is enabled
2024-11-22 06:38:07

Hi  @B_Bosman 

 

Do you have the authenticator app installed on the phone? You can launch the app and see those codes. This is how mine works.

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Re:Microsoft Authenticator push notification fails when guest network is enabled
2024-11-25 08:06:20 - last edited 2024-11-25 08:07:03

  @Vincent-TP 

 

Yes, I installed that.

My authenticator works with a push notification from our Microsoft environment. 

This push notification will not be received if the quest network check box is checked
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#9
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Re:Microsoft Authenticator push notification fails when guest network is enabled-Solution
2024-11-25 09:47:42 - last edited 2024-11-25 09:48:42

Hi  @B_Bosman 

 

You may disable the guest network. And configure ACL to isolate:

 

How to configure Multi-Networks & Multi-SSIDs on Omada SDN Controller

Recommended Solution
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#10
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