EAP225 Offline but its not

EAP225 Offline but its not

EAP225 Offline but its not
EAP225 Offline but its not
22 hours ago - last edited 6 hours ago
Model: EAP225-Outdoor  
Hardware Version: V3
Firmware Version: 5.16

My EAP225 keeps reporting offline. Yet the devices connect to it and it itself are still present on the network.

Im writing this while still connected to the apparently offline AP


So id like to raise this is a potential Firmware bug. After a few hours it will come back online, assuming it rebooted itself after some preset time of no OC200 connectivity.
Odd thing, all devices on it are contactable and the AP itself is still contactable (But its web UI is not)
See below 


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#1
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1 Accepted Solution
Re:EAP225 Offline but its not-Solution
6 hours ago - last edited 6 hours ago

  @PAUL532 

 

Your SDN devices (gateway routers, switches, or EAP) may have lost contact with the controller if your controller log is filled with messages stating that they are often disconnecting and reconnecting. The following procedures can be used to verify that the controller and SDN devices are connected, even while the internet is unaffected:
    1) Examine the quality of the wire that is plugged into the controller;
    2) Examine the controller's hardware;
    3) Replace the controller's power source to ensure a steady power supply;
    4) Update the firmware version to the latest.
 

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#2
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Re:EAP225 Offline but its not-Solution
6 hours ago - last edited 6 hours ago

  @PAUL532 

 

Your SDN devices (gateway routers, switches, or EAP) may have lost contact with the controller if your controller log is filled with messages stating that they are often disconnecting and reconnecting. The following procedures can be used to verify that the controller and SDN devices are connected, even while the internet is unaffected:
    1) Examine the quality of the wire that is plugged into the controller;
    2) Examine the controller's hardware;
    3) Replace the controller's power source to ensure a steady power supply;
    4) Update the firmware version to the latest.
 

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Re:EAP225 Offline but its not
7 minutes ago

  @Vincent-TP 

 

1. It's cat6 cable only 5m long.

 

2. All connections good. Tested with fluke tester 

 

3. The controller is PoE+ powered. Used a different switch port. Same issue.

 

4. Firmware is latest already available. 

 

Any more suggestions, I think this is a FW bug as during the time the device is online, the memory usage steadily rises from a nominal 60, to 85+ when it goes over 90 it drops off.

 

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