EAP610 -> no IP assigned over 2.4g SSID1 network, while everything works fine on 5g SSID2 network
Team,
I'm reaching out with a strange behavior which I noticed on my stand-alone EAP 610. I have 2 different wireless networks configured: SSID1 for 2.4g network and SSID2 for 5g network (from what I read clients do a faster switch between 2.4 and 5g when SSIDs are different). Either way - both networks have the same security and same passphrase.
Initially both networks worked completly fine, but after some time I noticed that my phone (Android) doesn't want to connect to the 2.4g network anymore. I check on my mac, and it turned out that I'm able to connect to the 2.4g wifi, but I don't get any IP address assigned. Odly enough - at the same time when I switch to the 5g network, I get the IP and everything works as needed. Switching back and forth give the same result - 2.4 doesn't work while 5g works well.
Any ideas?
The router i use is TP ER2260T (some CN flavor of tplink)
BR
Michal
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Are all wireless clients connected to the 2.4G having this issue? Does this issue persist all the time? or occasionally?
If this not always happen, this is mostly because of the channel congestion on 2.4GHz:
The 2.4GHz frequency band is more crowded as it is used by many devices such as cordless phones, Bluetooth devices, and older Wi-Fi standards. This can lead to interference and congestion, affecting the ability of clients to connect and obtain IP addresses.
Solution: Use a Wi-Fi analyzer tool to check which channels are less congested in your area and manually change the 2.4GHz channel on your EAP 610 to a less busy one.
How to optimize wireless performance of EAP products
In the meantime, please check the firmware version of the EAP, and update it (if any).
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Are all wireless clients connected to the 2.4G having this issue? Does this issue persist all the time? or occasionally?
If this not always happen, this is mostly because of the channel congestion on 2.4GHz:
The 2.4GHz frequency band is more crowded as it is used by many devices such as cordless phones, Bluetooth devices, and older Wi-Fi standards. This can lead to interference and congestion, affecting the ability of clients to connect and obtain IP addresses.
Solution: Use a Wi-Fi analyzer tool to check which channels are less congested in your area and manually change the 2.4GHz channel on your EAP 610 to a less busy one.
How to optimize wireless performance of EAP products
In the meantime, please check the firmware version of the EAP, and update it (if any).
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@Vincent-TP Thanks for a prompt reply! So...
1. Are all wireless clients connected to the 2.4G having this issue? Does this issue persist all the time? or occasionally?
Yep. All devices that I try to connect to 2.4G network don't get an IP. I've tried iOS, Android, WIndows and MacOS. Windows and MacOS get conected to Wifi, but the IP is set to 169.x.x.x (since it seems that DHCP is not accessible). I've tmanually assingned the IP to the wifi card n-on my Windows PC, but that didn't resolve the issue. So now I'm thinking it's completly blocking the traffic on 2.4G
2. If this not always happen, this is mostly because of the channel congestion on 2.4GHz:
The 2.4GHz frequency band is more crowded as it is used by many devices such as cordless phones, Bluetooth devices, and older Wi-Fi standards. This can lead to interference and congestion, affecting the ability of clients to connect and obtain IP addresses. Solution: Use a Wi-Fi analyzer tool to check which channels are less congested in your area and manually change the 2.4GHz channel on your EAP 610 to a less busy one.
How to optimize wireless performance of EAP products
I gave it a spin, but setting different channels didn't solve the issue. As mentioned above - technically I'm able to connect to that 2.4G wifi, but I get no IP (cause potentially all traffic is blocked).
3. In the meantime, please check the firmware version of the EAP, and update it (if any).
I'm running the current one - 1.5.0 Build 20240830 Rel. 63168(4555). Also I've restored the factory defaults and re-configured - but the issue remains.
Some additional food for thought - I've connected the EAP to TP ER2260T router. I wonder if this might be any kind of configuration setting? But if so, why does 5G network work properly in parallel?
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Hi @leciak
ER2260T is a router used in mainland China; may I know how did you get that?
If you plug the EAP into your old router, will the issue persist?
What's the encryption mode of 2.4G?
If set it as None, or WPA-personal, and give it an easy password, such as 12345678, not enable any advanced features, will the issue persist?
To be more specific, all clients connecting to 2.4G couldn't get a valid IP address, at the same time, all the same clients can get internet access when connecting to the 5G, is that correct?
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