Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed

Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed

Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed
Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed
Monday - last edited Tuesday
Model: OC200  
Hardware Version: V1
Firmware Version: 1.31.3 Build 20240620 Rel.80383

Hi,

 

I've noticed in Hotspot Management > Authorized Clients; the names are not changed

 

 

even if it already changed the device name config in the Clients Tab.

 

 

Some devices have auto names to it when connected to the system but for the devices that need to manually rename their name, it won't show in the Authorized Clients > Name.

 

 

This would help to trace easily which is the device that is Valid or Expired in Hotspot Management > Authorized Clients.

 

regards,

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#1
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1 Accepted Solution
Re:Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed -Solution
Tuesday - last edited Tuesday

Hi  @AkoNaNi 

 

Disconnect Nanacy CP, and reconnect to the portal SSID, you will see the client name displays correctly on the Authorized Clients page.

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#2
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Re:Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed -Solution
Tuesday - last edited Tuesday

Hi  @AkoNaNi 

 

Disconnect Nanacy CP, and reconnect to the portal SSID, you will see the client name displays correctly on the Authorized Clients page.

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#2
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Re:Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed
Yesterday

 Hi @Vincent-TP 

 

Ive already disconnect the device and even forgot the SSID then i connect back to the SSID, the issue is still there. 

 

regards

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#3
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Re:Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed
Yesterday

Hi  @AkoNaNi 

 

It works on my site.

May I know what's the hardware and firmware version of the EAP units you are using?

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Re:Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed
Yesterday

 Hi @Vincent-TP 

 

i have EAP 650 wall mount 

 

Model: EAP650(US) v1.0

Version: 1.0.15
Firmware Version: 1.0.15 Build 20240415 Rel. 71159

 

 

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#5
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Re:Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed
Yesterday

 Hi @AkoNaNi 

 

We had a new firmware for this EAP. Please update it to see if the issue can be fixed.

https://static.tp-link.com/upload/firmware/2024/202409/20240911/EAP650-Wall(EU)_v1_1.2.0%20Build%2020240905.zip

 

 

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#6
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Re:Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed
Yesterday

  Hi @Vincent-TP 

 

ive tried it but error shows

 

The file you provide is EU and my device is US - as i checked in TPlink fimrware the latest updaload is what my device firmware at now. 

 

regards,

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#7
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Re:Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed
15 hours ago

Hi  @AkoNaNi 

 

You said wall mount, I was thinking you are using EAP650-wall.
Never mind, here is the link for EAP650:

https://static.tp-link.com/upload/firmware/2024/202409/20240920/EAP650_v1_1.1.0%20Build20240830.zip

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#8
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Re:Hotspot Management > Authorized Clients > Name; not changed even if it already manually changed
an hour ago

  Hi @Vincent-TP 

 

sorry for the confussion, i mean ceilling not wall and moving forward, im done updating my EAP650 firmware from the link you provided. It was successfull upgrade but unfortunately the issue still there it did not fix after the upgrade. I reboot my OC200 after the EAP650 upgrade just to make sure and do the same forget the SSID on my device and connect again biut still the issue not fix. 

 

BTW can you still check if my other device have firmware upgrade?
 

OC200

Model: OC200 1.0

Controller Version: 5.14.26.23

Firmware Version: 1.31.3 Build 20240620 Rel.80383

 

 

ER605

Model: ER605 v2.0

Firmware Version: 2.2.6 Build 20240718 Rel.82712

 

 

Switch

Model: SG2008P v3.20

Firmware Version: 3.20.1 Build 20240115 Rel.72847

 

 

regards,

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#9
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