Access Points Disconnecting

Access Points Disconnecting

Access Points Disconnecting
Access Points Disconnecting
Yesterday - last edited 11 hours ago
Model: EAP265 HD   EAP225-Outdoor  
Hardware Version: V3
Firmware Version: 5.0.6 Build 20220429 Rel. 44315

Hi,

 

I have 2x outdoor access points and 4x inside access points through the house and garden, all hardwired through SG3210 v3.20 and controlled with a OC300 v1.0.  They've all been working great up till the last week where some of them drop out now and then and I lose the network.  They reconnect and i receive a notification from the app on my phone that they have been connected.

 

I haven't changed any of the settings recently and eveything is running the latest firmware on all devices.

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Re:Access Points Disconnecting-Solution
11 hours ago - last edited 11 hours ago

Hi  @Longhill 

 

Will the EAP go back to connected status automatically? Or does it require a manual reboot?

 

Here are some steps you can take to troubleshoot the issue of your access points dropping out:

**1. Check Physical Connections**

- Inspect the Ethernet cables that connect your access points to the SG3210 switch. Make sure they are securely plugged in at both ends. A loose or damaged cable can cause intermittent connectivity issues. - Check for any signs of physical damage to the cables, such as cuts, kinks, or chew marks (if rodents are a possibility). - Also, examine the power supplies of the access points. Make sure they are receiving stable power and there are no loose connections or power surges.

 

**2. Check Network Utilization and Traffic** Check if there are any new devices on the network that could be generating a large amount of traffic, such as a device downloading large files or streaming high - definition video continuously.

 

**3. Wireless Interference** - Consider the possibility of wireless interference. New wireless devices in the vicinity (such as a neighbor's new Wi - Fi router, cordless phones, or other wireless equipment) could be operating on the same or overlapping channels as your access points. - You can use a Wi - Fi analyzer app on your smartphone to check the wireless channels in use around your property. If you find interference, you may need to change the channels of your access points to less congested ones.

How to optimize wireless performance of EAP products

 

**4. Environmental Factors** - Changes in the environment can also affect the performance of your access points. For example, extreme weather conditions (if the outdoor access points are exposed to rain, snow, or high humidity) could potentially cause issues. Also, the addition of new structures or objects around the access points that could block or reflect the wireless signals.

 

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Re:Access Points Disconnecting-Solution
11 hours ago - last edited 11 hours ago

Hi  @Longhill 

 

Will the EAP go back to connected status automatically? Or does it require a manual reboot?

 

Here are some steps you can take to troubleshoot the issue of your access points dropping out:

**1. Check Physical Connections**

- Inspect the Ethernet cables that connect your access points to the SG3210 switch. Make sure they are securely plugged in at both ends. A loose or damaged cable can cause intermittent connectivity issues. - Check for any signs of physical damage to the cables, such as cuts, kinks, or chew marks (if rodents are a possibility). - Also, examine the power supplies of the access points. Make sure they are receiving stable power and there are no loose connections or power surges.

 

**2. Check Network Utilization and Traffic** Check if there are any new devices on the network that could be generating a large amount of traffic, such as a device downloading large files or streaming high - definition video continuously.

 

**3. Wireless Interference** - Consider the possibility of wireless interference. New wireless devices in the vicinity (such as a neighbor's new Wi - Fi router, cordless phones, or other wireless equipment) could be operating on the same or overlapping channels as your access points. - You can use a Wi - Fi analyzer app on your smartphone to check the wireless channels in use around your property. If you find interference, you may need to change the channels of your access points to less congested ones.

How to optimize wireless performance of EAP products

 

**4. Environmental Factors** - Changes in the environment can also affect the performance of your access points. For example, extreme weather conditions (if the outdoor access points are exposed to rain, snow, or high humidity) could potentially cause issues. Also, the addition of new structures or objects around the access points that could block or reflect the wireless signals.

 

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