We lost the settings and connection of a gateway device after upgrading the server to v5.14.32.2 on a linux cloud controller.

After the upgrade there were no WAN settings retained for an  ER7206 v2.0  FW:  2.1.2 Build 20240324 Rel.46738 and the remote site router had Disconnected.

This suggested that the 'Blank' settings had overwritten the previous which was setup as WAN2 mode with a Static IP.

I tried power cycling the router with no change and obviously as it was being controlled by the controller I couldn't access any settings locally.

I reinstated the WAN settings on the controller;

reset the router at the remote site;

re-entered the WAN settings manually; and

reconnected to the controller.

It did fail to configure after provisioning initially suggesting timeouts.  I forced it and it completed and has been operating as expected.

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What would be a nice feature is to be able to get into basic settings for routers locally to be able to check and adjust WAN as opposed to having to fully factory reset. 

A full factory reset is problematic when you have differing vlans and only basic remote access.

Klaus