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ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN

ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN

ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
2024-10-04 13:49:04 - last edited 2024-10-11 01:20:43
Tags: #OpenVPN
Model: ER707-M2  
Hardware Version: V1
Firmware Version: 1.2.3

I've upgraded from ER605 to ER707-M2 to increase the no. of VPN IPsec site-to-site access.   But when remotely accessing the sites via the OpenVPN, the ER707 hangs-up, you can view through the OC300 controller that the local IP address of the OC300 disappears.  Wait for 5min then the IP comes back and ER707 comes back.    This doesn't happen with the ER605 when opening the CCTV apps.   What seems to be the problem, your help will be much appreciated.  Thanks!

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#1
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4 Reply
Re:ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
2024-10-04 13:51:21

  @bmall 

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#2
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Re:ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
2024-10-08 06:46:44

Hi @bmall 

Thanks for posting in our business forum.

Can you provide a video or screenshots for an illustration of the issue?

I am not following what's been described here.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#3
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Re:ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
2024-10-10 10:00:44
I've switched back to ER605 as our maintenance guys need to access the sites flawlessly. Btw, how do i post a pic here ?
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#4
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Re:ER707-M2 connection drops when opening CCTV apps remotely in my PC via the OpenVPN
2024-10-11 01:20:25

Hi @bmall 

Thanks for posting in our business forum.

bmall wrote

I've switched back to ER605 as our maintenance guys need to access the sites flawlessly. Btw, how do i post a pic here ?

Use any of the screenshot programs and paste them directly into the reply area.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#5
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Views: 194

Replies: 4

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