Hi  @Athulmekkoth

If you experience this issue, please make sure your Internet is okay.

Make sure you have proper DNS server configured.

Please make sure your app is up-to-date as well.

Hi @Athulmekkoth 

Thanks for posting in our business forum.

Reboot your phone or try reinstalling it?

If this persists, what's your region? Specific country.

Hi @Athulmekkoth 

Thanks for posting in our business forum.

Athulmekkoth wrote

  @Clive_A hey done all that

Im from India 

It looks like a problem with your cellphone. Have you tried a different one? The latest Android 14 with the latest VIGI version can work and login properly with configuration and network in the default state.

I recommend you try a different phone that has pre-installed Google Service and see if this persists, we are not able to debug what is wrong with a specific cell phone. AFAIK, it should work straight on a regular Android phone with Google Service installed.

Hi @Athulmekkoth 

Thanks for posting in our business forum.

Athulmekkoth wrote

  @Clive_A hey I am running latest Android 15 .will that be an issue ?

If possible, I'd recommend you try it on a 14. At least on my device Android 14 with the latest VIGI Google Play version, I don't experience an issue like that. Has been running smoothly for over a year now.

Hi  @Athulmekkoth 

Athulmekkoth wrote

  @Clive_A hey is there any possible way to connect via pc even if i am not in local network

VSM can be bound to the TP-Link ID.

ID can be logged in to another computer if they stay on Internet connected.

Or you create the VPN server on the local site and log back in to your local network and to PC, to VSM.