Keeps hanging

Keeps hanging

Keeps hanging
Keeps hanging
2024-09-12 16:09:42 - last edited 2024-10-15 08:15:44

At least once a day, the internet hangs, and it takes a minute before the requested page loads, it does this in both apps and websites. I have eap653 access points, a sg2016p switch and er605 router and oc200 controller. Fast roaming is disabled

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#1
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1 Accepted Solution
Re:Keeps hanging-Solution
2024-09-24 01:10:05 - last edited 2024-10-15 08:15:44

Hi  @Marley2010 

 

EAP653 doesn't support 6GHz, you can uncheck 6Ghz, and do the config.

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#8
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Re:Keeps hanging
2024-09-20 09:46:21

Hi  @Marley2010 

 

Please share the following information so we can understand better:

1. When the issue happened, all clients, including wired and wireless, lose Internet at the same time?

2. How could you recover the network?

3. When the issue happened, what was the status of the devices showing on the controller?

4. When the issue happened, around how many clients in total connected in the network?

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#2
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Re:Keeps hanging
2024-09-20 11:58:50

  @Vincent-TP 

 

1. When the issue happened, all clients, including wired and wireless, lose Internet at the same time? Just seems to be the one device

2. How could you recover the network? Either wait a minute, or switch WiFi off and on again on device 

3. When the issue happened, what was the status of the devices showing on the controller? Active

4. When the issue happened, around how many clients in total connected in the network? Around 15

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#3
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Re:Keeps hanging
2024-09-23 03:59:13

Hi  @Marley2010 

Just seems to be the one device?

>>What kind of  device is it? Please give us the brand, OS, etc.

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#4
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Re:Keeps hanging
2024-09-23 06:31:49

  @Vincent-TP 

 

ios18 (but was also ios17 previously), on iPhone 14 pro

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#5
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Re:Keeps hanging
2024-09-23 08:32:42

Hi  @Marley2010 


What's the encryption mode of the SSID? Please try to change the mode to WPA mode to WPA/WPA2-PSK:

 

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#6
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Re:Keeps hanging
2024-09-23 08:55:32

  @Vincent-TP 

 

i have 6ghz WiFi selected so can only use wpa3?

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#7
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Re:Keeps hanging-Solution
2024-09-24 01:10:05 - last edited 2024-10-15 08:15:44

Hi  @Marley2010 

 

EAP653 doesn't support 6GHz, you can uncheck 6Ghz, and do the config.

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#8
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