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INFRARADE LIGHT ON ALWAYSLY

PRANABSARDAR

2024-09-01 05:14:17 - last edited 2024-09-06 01:54:53

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INFRARADE LIGHT ON ALWAYSLY

2024-09-01 05:14:17 - last edited 2024-09-06 01:54:53

Tags: #VIGI Camera #Firmware

Model: VIGI C340

Hardware Version: V2

Firmware Version: 2.0.5

CAMERA IS VIGI C340 2.20.CURRENT FIRMWARE VERSION IS 2.0.2 BUILD 240204 Rel.56275n.When the new firmware version 2.0.5 Build 240529 rel.57129n is update then my camera is not working with not working reset button.

1 Accepted Solution

Clive_A

2024-09-02 01:23:24 - last edited 2024-09-06 01:54:53

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Re:INFRARADE LIGHT ON ALWAYSLY-Solution

2024-09-02 01:23:24 - last edited 2024-09-06 01:54:53

Hi @PRANABSARDAR

Thanks for posting in our business forum.

If you intend to seek technical support help or RMA, please contact your local support team regarding this matter.

https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

If you need help with the light issue, please confirm that your settings are proper. Please expound on how you reset and paste screenshots with the infrared settings.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.

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PRANABSARDAR

LV1

2024-09-01 05:18:54

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Re:INFRARADE LIGHT ON ALWAYSLY

2024-09-01 05:18:54

vigi C340 S/N 22443K0000310 UN/2.20 VIGI C340 S/N 22443K0000404 UN/2.20

Clive_A

2024-09-02 01:23:24 - last edited 2024-09-06 01:54:53

Posts: 6014

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Re:INFRARADE LIGHT ON ALWAYSLY-Solution

2024-09-02 01:23:24 - last edited 2024-09-06 01:54:53

Hi @PRANABSARDAR

Thanks for posting in our business forum.

If you intend to seek technical support help or RMA, please contact your local support team regarding this matter.

https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support

If you need help with the light issue, please confirm that your settings are proper. Please expound on how you reset and paste screenshots with the infrared settings.

INFRARADE LIGHT ON ALWAYSLY

INFRARADE LIGHT ON ALWAYSLY

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