Business Community > Software Service > Can not see event recordings Video on VIGI VMS Cloud
< Software Service

Can not see event recordings Video on VIGI VMS Cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Can not see event recordings Video on VIGI VMS Cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can not see event recordings Video on VIGI VMS Cloud
Can not see event recordings Video on VIGI VMS Cloud
2024-08-17 13:08:50 - last edited 2024-09-24 01:32:43
Tags: #VIGI VMS #Live View #Playback
Model: VIGI Cloud VMS   VIGI C540-W  
Hardware Version: V7
Firmware Version:

Can not see event recordings Video  

https://vms.tplinkcloud.com/#/vms/video

Unable to load the video.

Unable to view during non-sharing period (-82401)

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Can not see event recordings Video on VIGI VMS Cloud-Solution
2024-08-19 02:03:56 - last edited 2024-09-19 06:48:50

Hi @Gpro 

Thanks for posting in our business forum.

Gpro wrote

  @VIGIVMS I have the exact same errors on my simple setup. Same camera as you.

 

 

Error code -82401 means "permission denied".

Are you sure that you have the access level to view the cam remotely?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
  1  
  1  
#3
Options
2 Reply
Re:Can not see event recordings Video on VIGI VMS Cloud
2024-08-18 09:59:40 - last edited 2024-09-19 06:48:50

  @VIGIVMS I have the exact same errors on my simple setup. Same camera as you.

 

  0  
  0  
#2
Options
Re:Can not see event recordings Video on VIGI VMS Cloud-Solution
2024-08-19 02:03:56 - last edited 2024-09-19 06:48:50

Hi @Gpro 

Thanks for posting in our business forum.

Gpro wrote

  @VIGIVMS I have the exact same errors on my simple setup. Same camera as you.

 

 

Error code -82401 means "permission denied".

Are you sure that you have the access level to view the cam remotely?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
  1  
  1  
#3
Options

Information

Helpful: 0

Views: 565

Replies: 2

Tags

VIGI VMS Live View Playback
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.