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Can not see event recordings Video on VIGI VMS Cloud

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Can not see event recordings Video on VIGI VMS Cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can not see event recordings Video on VIGI VMS Cloud
Can not see event recordings Video on VIGI VMS Cloud
2024-08-17 13:08:50 - last edited 2024-09-24 01:32:43
Tags: #VIGI VMS #Live View #Playback
Model: VIGI Cloud VMS   VIGI C540-W  
Hardware Version: V7
Firmware Version:

Can not see event recordings Video  

https://vms.tplinkcloud.com/#/vms/video

Unable to load the video.

Unable to view during non-sharing period (-82401)

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1 Accepted Solution
Re:Can not see event recordings Video on VIGI VMS Cloud-Solution
2024-08-19 02:03:56 - last edited 2024-09-19 06:48:50

Hi @Gpro 

Thanks for posting in our business forum.

Gpro wrote

  @VIGIVMS I have the exact same errors on my simple setup. Same camera as you.

 

 

Error code -82401 means "permission denied".

Are you sure that you have the access level to view the cam remotely?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#3
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2 Reply
Re:Can not see event recordings Video on VIGI VMS Cloud
2024-08-18 09:59:40 - last edited 2024-09-19 06:48:50

  @VIGIVMS I have the exact same errors on my simple setup. Same camera as you.

 

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#2
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Re:Can not see event recordings Video on VIGI VMS Cloud-Solution
2024-08-19 02:03:56 - last edited 2024-09-19 06:48:50

Hi @Gpro 

Thanks for posting in our business forum.

Gpro wrote

  @VIGIVMS I have the exact same errors on my simple setup. Same camera as you.

 

 

Error code -82401 means "permission denied".

Are you sure that you have the access level to view the cam remotely?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
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  1  
#3
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Views: 492

Replies: 2

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VIGI VMS Live View Playback
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