OMADA APP ANDROID ISSUE

OMADA APP ANDROID ISSUE

OMADA APP ANDROID ISSUE
OMADA APP ANDROID ISSUE
2024-07-26 17:31:53 - last edited 2024-07-31 06:14:01

Good evening.

 

Its been days that my omada app on android dosnt show my clients anymore.

when i swipe down to refresh sometimes a few of them pop up, then they dissapear, then all of them appears and goes on.

 

i uninstalled the app and installed same result.

 

version on google play 4.17.10

 

at the cloud website all of them appear normally.

my android S24 ultra android 14.

 

any suggestions?

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#1
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1 Accepted Solution
Re:OMADA APP ANDROID ISSUE-Solution
2024-07-31 06:13:57 - last edited 2024-07-31 06:14:01

  @akapal 

We performed a local test and discovered the source of the problem. We are currently fixing the issue, which will be resolved by today. Please test it  and let us know if the issue persists.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#6
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Re:OMADA APP ANDROID ISSUE
2024-07-29 11:27:42

  @akapal 

Could you please share some screenshots for this? Also, could you please tell me the firmware version of your Omada Controller?

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#2
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Re:OMADA APP ANDROID ISSUE
2024-07-29 11:34:03 - last edited 2024-07-29 11:34:44

  @Hank21 

Many controllers.

I have to refresh the app by dragging down many times. Screenshots in order...

 

 

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#3
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Re:OMADA APP ANDROID ISSUE
2024-07-29 11:35:13

  @akapal 

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#4
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Re:OMADA APP ANDROID ISSUE
2024-07-30 06:29:13

  @akapal 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240780418, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#5
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Re:OMADA APP ANDROID ISSUE-Solution
2024-07-31 06:13:57 - last edited 2024-07-31 06:14:01

  @akapal 

We performed a local test and discovered the source of the problem. We are currently fixing the issue, which will be resolved by today. Please test it  and let us know if the issue persists.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#6
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Re:OMADA APP ANDROID ISSUE
2024-08-01 10:25:07

  @Hank21 good morning.

Thank you the issue is fixed.

 

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#7
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