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Omada Network - Devices drop moving through nodes

slipmat

2024-07-26 15:00:50 - last edited 2024-07-29 01:37:32

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Omada Network - Devices drop moving through nodes

2024-07-26 15:00:50 - last edited 2024-07-29 01:37:32

Hi, I'm not sure what has happened, but since adding my EAP650's (I have two located on two buildings) in combination of 3 EAP620's, one inside one building and two inside another building, as I walk between the two buildings, there is plenty of coverage yet my devices are droppping network as I go back and forth. After spending a few minutes stationary wifi picks back up and I connect.

Prior to adding the EAP650's this problem did not occur (even though the signal was very week between the two spaces), I would stay on the wifi network. Now that that signal is strong, i'm dropping connection completely as it's like I'm moving two a new wifi network (even though it is setup as a mesh.

I'm unsure a better way to explain. The WIFI is setup as mesh.

Verisions are:

- EAP7206 - V1, version: 1.4.1

- EAP650-Outdoor - V1.0, version 1.1.4 (2 on premisis)

- EAP620 HD - V3.0, version 1.2.6 (3 on premisis)

All WAP are POE and connected through unmanged switches tied into EAP7206

Under mesh for devices, it states, "This AP is a wired AP currently"

Ender site management: Mesh is enabled (I guess I do not have a wireless mesh network - but I do want all my WAP's to act as one and move my devices as I walk through the space?)

I tried to run AI WLAN optimization - but that did not provide any benefit (well 2% improvement) and it did not correct the issue stated above.

Please help! Thank you!

-Ryan

5 Reply

KimcheeGUN

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2024-07-26 15:22:32 - last edited 2024-07-29 01:37:31

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Re:Omada Network - Devices drop moving through nodes

2024-07-26 15:22:32 - last edited 2024-07-29 01:37:31

@slipmat

I would download and install acrylic wireless analyzer on your laptop. Then walk around. anything below -73 on the 2.4 is the start of low signal. Also look at the signal levels between APs. Devices may show 1 or 2 bars, but that could be super low signal.

Actually getting a good reading, you will get an idea of whats happening.

I can not teach anyone anything - I can only make them think - Socrates

slipmat

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2024-07-26 16:04:51 - last edited 2024-07-29 01:37:31

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Re:Omada Network - Devices drop moving through nodes

2024-07-26 16:04:51 - last edited 2024-07-29 01:37:31

@KimcheeGUN - thank you, but I'm not thinking this is the issue, it's like my wifi doesn't move my device from WAP (i.e. MAC 9e over to MAC 40 when I walk between buildings, it just drops me, then when i'm in the new space it takes a while to reconnect me (unless I manually intervene)) - as I lose 9E WAP, I should be connecting to 40 WAP.

Sitting at my desk: Four WAPS visible with the following dBm

-54 MAC 9e

-58 MAC 44

-75 MAC 40

-91 MAC 00

Trying to find the worse spot, this is the lowest settings I could find (within the trouble area)

-62 MAC 00

-73 MAC 04

-82 MAC 40

-69 MAC 9E

While walking between buildings, when my wifi drops and doesn't reconnect for minutes:

-83 MAC 04

-80 MAC 44

-58 MAC 40

-52 MAC 9E

KimcheeGUN

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2024-07-26 18:18:02 - last edited 2024-07-29 01:37:31

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Re:Omada Network - Devices drop moving through nodes

2024-07-26 18:18:02 - last edited 2024-07-29 01:37:31

@slipmat

Do you have fast roaming enabled?

If not, try it. If so, disable it and retest.

May seem like its trying to connect to the furthest AP. If fast roaming doesnt work... You want want to set Mini Rssi on 5ghz band to -73 (good starting point, can be adjusted). Set mini rssi to -75 on the 2.4g band. This will tell the APs to ignore clients with signal lower the the number entered. This will force the client to search for the closest AP and the furthest one.

I can not teach anyone anything - I can only make them think - Socrates

Clive_A

2024-07-29 01:37:21 - last edited 2024-07-29 01:37:31

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Re:Omada Network - Devices drop moving through nodes

2024-07-29 01:37:21 - last edited 2024-07-29 01:37:31

Hi @slipmat

Thanks for posting in our business forum.

As this looks like an issue coming from the wireless. I will move your post to the EAP page.

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slipmat

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2024-08-06 19:52:19

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Re:Omada Network - Devices drop moving through nodes

2024-08-06 19:52:19

@KimcheeGUN I tried both of your suggestion and I'm still having the issue of just dropping. There was no change that I could tell.

What I feel is happening is...

- I am on an EAP620HD

- While walking between buildings start to get a stronger signal from both an EAP650 and EAP620HD

- I connect to EAP650, but then walk in a door, an lose the signal to EAP650

- I then have no connection for a moment, then I connect to EAP620HD inside building

Or there is something configured wrong and off with the EAP650s.

Distances:

- 100' unobstructed between EAP650 and walk path where signal is lost

- 100' between two buildings, each building has an EAP620HD on side (note sketch) closest to path

Here is a sketch of the area in question and where I lose signal:

Omada Network - Devices drop moving through nodes

Omada Network - Devices drop moving through nodes

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