Get the message that i have to verify my mail address while i havent received any mail from TP-link
Get the message that i have to verify my mail address while i havent received any mail from TP-link
Hi,
When trying to log in my software controller, i get the message "Your account has not been verified. Please accept the invitation and then try again."
I could log on the controller, until ive got cloud-access "problems". Ive tried to gain cloud access, but i get the message that the controller was already bound even tho the slider was disabled. I decided to forget the software controller in my account, and since then i have the issue above. Is there anything i can do to bound my controller to my account again? Trying to log in via localadmin which was also not possible.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi @Naldjer
Is it convenient to share a screenshot of the error message page?
Can you log in to the Omada cloud platform successfully? If yes, can you see the controller on the main page?
"Trying to log in via localadmin which was also not possible."
What's the error message when failed? A screenshot will also be better. Thanks.
- Copy Link
- Report Inappropriate Content
Hey @Vincent-TP
Many thanks for your help.
I already fixed the issue by completely uninstall & reinstall the omada controller. This was possible since i had a site backup.
The message that i got while logging into the controller as localadmin was "Operation Forbidden". So i guess that logging in as local admin has been disabled or so when the controller has been bound with an cloud account?
Regards,
- Copy Link
- Report Inappropriate Content
Hi @Naldjer
Glad to hear that you finally fixed the issue.
We can log in to the controller locally even when it's bound with a cloud account, that's must be caused by some other reason.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Naldjer My solution is very easy, just tell the system that you forget your password and then you don't have to change your password, just login from this window. Done
- Copy Link
- Report Inappropriate Content
@JorgeSimon : when I request a reset, it sends an email to me. Then accepts my password change. But when I try to log in it says "Your account has not been verified. Please accept the invitation and try again". Meanwhile there is no other place an invitation has been sent to.
How are you able to get past this?
JorgeSimon wrote
@Naldjer My solution is very easy, just tell the system that you forget your password and then you don't have to change your password, just login from this window. Done
- Copy Link
- Report Inappropriate Content
@The_O Did you try to get in from the link that you received in the email or from the page that you arrived when asked for the new password? Try to get in from this page,, forget about the email.
Good luck
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi @Roy334
You are using a hardware controller, you may try login locally via the IP address, and use the local account/user to login.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1217
Replies: 11
Voters 0
No one has voted for it yet.