Omada Hardware Controller fails to update any device firmware on remote sites

Omada Hardware Controller fails to update any device firmware on remote sites

16 Reply
Re:Omada Hardware Controller fails to update any device firmware on remote sites
2024-09-03 06:02:30

  @Tintronic 

I notice that OC200's firmware is not the latest one; can you please update the firmware to the latest one first?

Firmware Download

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#12
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Re:Omada Hardware Controller fails to update any device firmware on remote sites
2024-09-03 13:27:33

Hank21 wrote

  @Tintronic 

 

I notice that OC200's firmware is not the latest one; can you please update the firmware to the latest one first?

Firmware Download

Hello @Hank21 

The current firmware on the controller is 1.31.3 Build 20240620 Rel.80383 which is the latest, so either it autoupgraded since my first post, or an update came along and I upgraded it. Using the "Check for Upgrade" buttons says it is running the latest version.

 

Thanks anyway.

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#13
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Re:Omada Hardware Controller fails to update any device firmware on remote sites
2024-09-04 02:31:48

  @Tintronic 

Thank you so much for taking the time to post the issue on TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240907796, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#14
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Re:Omada Hardware Controller fails to update any device firmware on remote sites
2024-09-19 21:25:19

  @Tintronic  did you find a solution to this? even with my controller in a DMZ i cannot upgrade firmware on 4 devices at a remote site. Everything else works fine, ive a VPN set up between the two sites and can access both lans no problem

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#15
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Re:Omada Hardware Controller fails to update any device firmware on remote sites
2024-09-19 22:38:28

Ryan213 wrote

  @Tintronic  did you find a solution to this? even with my controller in a DMZ i cannot upgrade firmware on 4 devices at a remote site. Everything else works fine, ive a VPN set up between the two sites and can access both lans no problem

Hello  @Ryan213 

No, it is still not working.

TP-Link Support has contacted me and asked me for logs, which I sent. They are looking into it.

 

Whay is your controller model?

I have an OC300 which currently controls only one site. I'm tempted to move my OC200 controlled remote site to the OC300 to see if that works.

 

Regards,

Michael K.

 

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#16
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Re:Omada Hardware Controller fails to update any device firmware on remote sites
2024-09-20 10:23:39

  @Tintronic i have an OC200 behind an er707 local and an er605 at the remote site.

 

frustrating as i also have a small unifi deployment on the same sites and they can upgrade no problem.

 

does anybody know if there an easy way to change the set inform address on the omada equipment so i could try and upgrade through the VPN instead of the public IP? or even do it through SSH?

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#17
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