Hi @yash555 

Thanks for posting in our business forum.

Offline means No Internet.

Connected means the hardware connection is on.

Common Questions About the Load Balancing, Link Backup(Failover) & Online Detection

Hi @yash555 

Thanks for posting in our business forum.

yash555 wrote

  @yash555 

I have 3 Wan currently using 3 in load balancing and also enabled echo server 8.8.8.8 

when 1 wan fails hardware shows connected but online detection shows offline which is great but my users cannot browse until I unplug wan 1.

similarly, wan 1 and wan 2 are primary and wan 3 is backup if any of the two fails switch over is not happening & users cannot browse.

well we checked in Pppoe connection if wan fails it switches perfectly as the hardware shows disconnected and online detection is offline 

whereas in static IP configuration is not the case

 

Please suggest a solution to this problem we do not want downtime and transition should happen automatically without manual intervention.

Please give a tracert result (screenshot) that reflects what you described when WAN1 is down but it does not load balance between the WAN2 as two are both selected to be Primary WANs.

WAN information would be great as well.
Check your firmware if they are not up-to-date. I also need to know your firmware for the controller and router.

Please mosaic your sensitive information. Here is a list of information considered sensitive:

1. Public IP address on your WAN if your WAN is.

2. Real MAC address of your device.

3. Your personal information including address, domain name, and credentials.

For troubleshooting purposes, when a WAN IP is needed, please leave some values visible for identification.

Hi @yash555 

Thanks for posting in our business forum.

yash555 wrote

Hi clive We have working hours now and 1 internet link is down can connect over the phone or remote access where I can show you if possible

Just post the screenshots here. 

Hi @yash555 

Thanks for posting in our business forum.

yash555 wrote

  @Clive_A 

 

 

 

 

 

Both WAN2 and WAN3 in the pictures use 192.168.0.2 as the gateway??

This is not correct. Please them in different subnets.

Hi @yash555 

yash555 wrote

  @Clive_A 

 

"I couldn't understand why we were using a single subnet."

it is a gateway IP as in router.

Look, we are not on the same page. I am not you and you are telling a story to someone else instead of yourself. I am finding it hard to understand your diagram. I have asked for a better and clearer description. Please provide the information I need.

And I am not getting your problem and I need you to provide information before I make an assumption if it is a problem with the config, router or it is expected behavior.