Home

Forums

Stories

Knowledge Base

Business Community > Cameras > cannot bind tp link cloud id or access remote or via mobile app (LAN)

< Cameras

cannot bind tp link cloud id or access remote or via mobile app (LAN)

fatjoez

2024-06-09 03:33:38 - last edited 2024-06-11 11:26:26

Posts: 23

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2020-12-09

cannot bind tp link cloud id or access remote or via mobile app (LAN)

2024-06-09 03:33:38 - last edited 2024-06-11 11:26:26

Tags: #VIGI NVR #Firmware

Model: VIGI NVR1008H-8P

Hardware Version: V1

Firmware Version: 1.0.1 Build 230530 Rel.79659n

I have installed (and reset factory settings).

model: VIGI NVR1008H-8P(UN) 1.0

firmware: 1.0.1 Build 230530 Rel.79659n

DHCP enabled.

LAN access website:

Bind TP link cloud:

NO. Error: "Request Timed out"

Add NVR via VIGI android mobile app:

NO. Error: "Current firmware does not support adding. Upgrade to latest version"

Tried:

Factory reset

multiple web browsers - firefox, chrome

firmware upgrade - already latest. there is no update.

Is there a hardware limitation of this product version 1.0 that it doesn't support Vigi mobile app & TP link cloud?

I read this but it doesn't help since they suggest factory reset (already done that & it doesn't fix it)

https://community.tp-link.com/en/business/forum/topic/617858

mobile app

1 Accepted Solution

Clive_A

2024-06-11 02:49:26 - last edited 2024-06-11 11:26:26

Posts: 5628

Helpful: 2696

Solutions: 1268

Stories: 0

Registered: 2023-06-09

Re:cannot bind tp link cloud id or access remote or via mobile app (LAN)-Solution

2024-06-11 02:49:26 - last edited 2024-06-11 11:26:26

Hi @fatjoez

Thanks for posting in our business forum.

Upgrade manually via the web GUI: https://www.tp-link.com/en/support/download/vigi-nvr1008h-8p/#Firmware

Then repeat the steps to add it again.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.

cannot bind tp link cloud id or access remote or via mobile app (LAN)

cannot bind tp link cloud id or access remote or via mobile app (LAN)

Information

Voters 0

Tags