cannot bind tp link cloud id or access remote or via mobile app (LAN)

cannot bind tp link cloud id or access remote or via mobile app (LAN)

cannot bind tp link cloud id or access remote or via mobile app (LAN)
cannot bind tp link cloud id or access remote or via mobile app (LAN)
2024-06-09 03:33:38 - last edited 2024-06-11 11:26:26
Model: VIGI NVR1008H-8P  
Hardware Version: V1
Firmware Version: 1.0.1 Build 230530 Rel.79659n

I have installed (and reset factory settings).

 

model: VIGI NVR1008H-8P(UN) 1.0

firmware: 1.0.1 Build 230530 Rel.79659n

DHCP enabled.

 

LAN access website:

OK

 

Bind TP link cloud:

NO. Error: "Request Timed out"

 

 

Add NVR via VIGI android mobile app:

NO. Error: "Current firmware does not support adding. Upgrade to latest version"

 

Tried:

Factory reset

multiple web browsers - firefox, chrome

firmware upgrade - already latest. there is no update.

 

Is there a hardware limitation of this product version 1.0 that it doesn't support Vigi mobile app & TP link cloud?

 

I read this but it doesn't help since they suggest factory reset (already done that & it doesn't fix it)

https://community.tp-link.com/en/business/forum/topic/617858

 

 

mobile app


 

  0      
  0      
#1
Options
1 Accepted Solution
Re:cannot bind tp link cloud id or access remote or via mobile app (LAN)-Solution
2024-06-11 02:49:26 - last edited 2024-06-11 11:26:26

Hi @fatjoez 

Thanks for posting in our business forum.

Upgrade manually via the web GUI: https://www.tp-link.com/en/support/download/vigi-nvr1008h-8p/#Firmware

 

Then repeat the steps to add it again.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:cannot bind tp link cloud id or access remote or via mobile app (LAN)-Solution
2024-06-11 02:49:26 - last edited 2024-06-11 11:26:26

Hi @fatjoez 

Thanks for posting in our business forum.

Upgrade manually via the web GUI: https://www.tp-link.com/en/support/download/vigi-nvr1008h-8p/#Firmware

 

Then repeat the steps to add it again.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
  0  
  0  
#2
Options
Re:cannot bind tp link cloud id or access remote or via mobile app (LAN)
2024-06-11 11:26:21

Clive thank you yes new firmware fixes this.

 

I had already checked the firmware website but I mistakenly looked at bottom of page & thought I was already on the latest firmware.

 

It works now & bound to my TP link id & i can view remotely easy. thanks!

  0  
  0  
#3
Options